Senior Planning Technical Support Officer
Planning Policy and Environment is a service area within Coventry City Council which supports the growth of the city.
The vision and commitment of the Planning Policy and Environment team ensures there is a robust platform to guide the delivery of sustainable development making provision for local people through the delivery of housing, jobs, retail and community uses whilst creating high quality urban and natural environments.
The service area sits within a larger team alongside Development Management, Building Control and Regulatory Services and encompasses a number of individual but related specialisms all focussed on delivering a city for those wishing to live and work here. Those specialisms include Planning, Ecology, Trees and Landscape, Urban Design, Conservation, Archaeology and Environmental Protection.What is the job role?
This post is part time, working 25 hours per week.
We are looking for a Senior Planning Technical Support Officer to deliver a high quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.
As a high performing Planning Team we are currently transforming the way we provide our service, looking to improve our processes to find further efficiencies and ensure the delivery of a value for money service.
In your role you will be:
- Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
- Undertaking data input and document production using the range of systems in use within the Planning service.
- Maintain computerised systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.
For further information about the role please see the Job Description and Person Specification.Who are we looking for?
We are looking for an administrator who has good communication and interpersonal skills, both written and verbal to deal with members of the public and establish rapport with colleagues and team members. You will have experience of a wide range of technical administrative based duties and have previously created and produced a range of high quality documents such as presentations, spreadsheets, reports.
You must be able to work using your own initiative, as well as working as part of a large team to demonstrate a One Coventry ethos and a supportive working environment. If this is you then come and join us, be part of the team.
When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following:
- Your experience of providing excellent customer service.
- Your experience of delivering high-quality presentations or reports.
- Your experience of working in a professional, administrative environment.
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'
All attachments for the job can be found here
Interview date(s): 11/12/2020Introduction to Coventry City Council
Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;
- Flexible working arrangements
- Generous annual leave allowance starting at 27 days and rising to 32 days
- Pay progression through multiple increments
- Outstanding local government pension scheme
- Learning & Development with access to certified courses.
- Access to an award winning Occupational Health Team
- Vibrant employee networks
For full details on the application process please read the attached document labelled Coventry CC Application process.