Customer Liaison Officer

Location
Chapelhouse Depot
Salary
£24,491 - £30,451
Posted
20 Nov 2020
Closes
03 Dec 2020
Job Ref
SOL000003634
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Hours:
37.0 Hours per Week

Solihull Community Housing is an Arms Length Management Organisation (ALMO) responsible for managing the property portfolio, customers and surrounding estates on behalf of Solihull Metropolitan Borough Council (SMBC).

Responsible to the Senior Project Manager, you will be part of a ‘brand new’ multi-disciplined team to effectively manage and deliver Building Safety Capital Works as part of Solihull Community Housing’s (SCH) Capital Investment Works Programme. High quality customer service is an absolute pre-requisite of this role both on an individual and corporate basis.

The role will be a busy and high profile one, so the ability to prioritise and effectively manage your workload are key skills for the role. You will be working with a range of contractors and external agencies so good communication and negotiation skills are essential. Technical knowledge and a good grasp of Building Safety requirements are essential for this role as well as a thorough understanding of procurement processes.

The ideal candidate will have demonstrable experience of working on large scale projects / with customers in a busy working environment, strong financial control/budget management and the ability to operate with customer focus. You will be supported by a new team to manage work streams from tender to completion on time, to a high quality and within budget. As a high performer, you will champion our Vision and Values and challenge the ‘status quo’ and work with the organisation to review our current systems, processes and culture which will lead to a process of continuous improvement in the services we provide and the way we work as Team SCH.

There couldn’t be a better time to join a progressive and forward thinking organisation that operates with a financial head and a social heart.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Alex Robson, Project Manager, on 0121 717 1416.

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.

Supporting documents
Job Description & Person Specification

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