Digital Experience Coordinator

The Brilliant Club
London (Central), London (Greater), Leeds, Birmingham
£23,994 (plus £2000 London weighting if relevant)
20 Nov 2020
18 Dec 2020
Contract Type
Fixed Term Contract
Working Pattern
See advert details

The Organisation

The Brilliant Club is an award-winning charity that exists to increase the number of pupils from underrepresented backgrounds progressing to highly-selective universities. We do this by mobilising the PhD community to share its expertise with state schools. We recruit, train and place PhD researchers to work with state schools: either part-time as tutors through The Scholars Programme or full-time as classroom teachers through Researchers in Schools (RIS). In 2018/19, The Brilliant Club worked with over 700 state schools and 13,000 pupils across the UK.

The Opportunity

We are recruiting a Digital Experience Coordinator to join our Technology team. The Brilliant Club has a commitment to delivering consistent outcomes for our pupils, as outlined in our strategy. The role requires a digital savvy, pro-active and well-organised individual. The role exists to give excellent support to our partners and teams, with a view to turning the feedback into improvements that can enhance the usability of our platforms. The successful candidate will have experience in a customer facing role and a good knowledge of common office platforms e.g. Office 365. Experience working in an education/academic setting would be advantageous, as would knowledge of Salesforce CRM. The role requires excellent people skills as the successful candidate will provide frontline remote support to our busy staff members and partners. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day, and be committed to improving our platforms with the insights gained. Working within the Technology team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed. It’s an exciting time to join The Brilliant Club team as we increasingly identify new ways technology can be used to support the charity to deliver impactful programmes.

The Brilliant Club exists to increase the number of pupils from underrepresented backgrounds progressing to highly selective universities. We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees from any background can thrive. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME), Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low income families. These groups are currently underrepresented at The Brilliant Club and we are committed to increasing representation and diversity at the charity.