Complaints Officer (SEND)

Salary:  £32,234 to £36,922 per annum

 37 Hours per week – Fixed Term Contract until August 2021 with a possibility of extending until December 2021.

The Complaints Team is responsible for the operation of certain procedures in order to deal with formal complaints from members of the public.  The Team ensures compliance with the Council’s statutory obligations, corporate accountabilities and Ombudsman directives in respect of services we provide and commission.

We are looking to recruit a Complaints Officer to undertake Stage 1 complaints and investigations relating to SEND Assessment & Planning.   In order to achieve the best outcome in terms of both the resolution of customer complaints and the identification and suggested improvements in service delivery.

This post will also be responsible for responding to non-standard enquiries from a range of stakeholders including MP’s and other local representatives relating to SEND Assessment and Planning.  Also Freedom of Information Requests.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

Closing Date: 11 December 2020
Interview Date: 8 January 2021

For more information about the role please contact: Kate Bullivant 01785 277407

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Our Values

The County Council has adopted a set of values that seeks to achieve the best outcomes for its citizens, communities and employees.

Our People Strategy sets out what we all need to do to make Staffordshire County Council a great place to work, where people are supported to develop, flourish and contribute to our ambitious plans. 

Our values are at the heart of the Strategy to ensure that the focus is on what is important to the organisation and the people it serves:

• Ambitious - We are ambitious for our communities and citizens
• Courageous - We recognise our challenges and are prepared to make courageous decisions
• Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

• An excellent local government pension scheme
• Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
• The option to buy up to an additional 2 weeks annual leave
• A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
• Family Friendly Policies - maternity, adoption, paternity and parental leave
• Volunteering Scheme
• Training and development opportunities, including coaching and mentoring
• Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
• Eye care vouchers
• Car lease scheme / cycle & car loan scheme / employee car share scheme
• Bus and rail travel discounts