Staffordshire County Council

First Response Worker

£20,903-£23,451 per annum
26 Nov 2020
17 Jan 2021
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First Response Worker , First Response Service

Salary:  £20,903-£23,451 per annum

37 Hours per week – Permanent

An exciting opportunity has arisen for a First Response Worker within the First Response Team which is situated within Staffordshire’s Multi Agency Safeguarding Hub  working alongside Staffordshire Police and Stoke Children’s Service front door as well as  Adult Protection, Probation, Child Health and Mental Health colleagues from Staffordshire and Stoke on Trent.

As part of Families First, our Team is a very busy telephone, email and web enquiry referral service dealing with enquiries about vulnerable children throughout the county of Staffordshire that are not currently in receipt of targeted services or Social Work intervention. 

The First response workers support the Team Manager, Team Coordinator and Senior Practitioner Social Workers to ensure that a high quality service is provided to all our customers. 

First Response Workers provide a professional response to all initial enquiries by effectively discriminating between those that require the provision of information or signposting as an appropriate response and those that require a social work assessment or targeted services.

Good Communication, IT and keyboard skills are essential and a knowledge of Care Director SAP, TRIM & CISS would be beneficial, as would be an understanding of the referral service as operated by the First Response Team.

The post holder will be expected to work flexibly and on a rota basis as required to meet the needs of the service.

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

This position is subject to a criminal records check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form. If successful, you will also be required to complete a further vetting process to allow for working in a police building.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact

Closing Date: 17/01/2021

Interview Date:21/01/2021

For an informal discussion about the position please call Team Manager Marion Martin on 01785 854128

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Our Values

The County Council has adopted a set of values that seeks to achieve the best outcomes for its citizens, communities and employees.

Our People Strategy sets out what we all need to do to make Staffordshire County Council a great place to work, where people are supported to develop, flourish and contribute to our ambitious plans. 

Our values are at the heart of the Strategy to ensure that the focus is on what is important to the organisation and the people it serves:

  • Ambitious - We are ambitious for our communities and citizens
  • Courageous - We recognise our challenges and are prepared to make courageous decisions
  • Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

  • An excellent local government pension scheme
  • Generous holiday entitlement from 24 up to 31 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
  • The option to buy up to an additional 2 weeks annual leave
  • A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
  • Family Friendly Policies - maternity, adoption, paternity and parental leave
  • Volunteering Scheme
  • Training and development opportunities, including coaching and mentoring
  • Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
  • Eye care vouchers
  • Car lease scheme / cycle & car loan scheme / employee car share scheme
  • Bus and rail travel discounts


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