Service Desk Manager
The City of Wolverhampton Council are seeking to strengthen its ICT service, recruiting a Service Desk Manager to join our dynamic and forward-thinking team who think out of the box
Our aim is to provide exceptional services, providing advice, support and implementing solutions to both internal and external customers in an enterprise environment.
The Service Desk Manager will join a professional, friendly and energetic team. You will have the ability to champion a culture of change with responsibility for the smooth running of our ICT Service Desk providing 1st and some 2nd line ICT support to 4500 customers.
The successful candidate must have excellent customer service and communication skills with the ability to relay technical information to a variety of audiences on a number of levels. Building and maintaining relationships, ensuring agreed service deliverables are met, monitoring and reporting on operational services is key to the successful running of this role.
Experience of performing a Service Desk Manager role with a Service Desk Accreditation would be advantageous which can be demonstrated through application and interview.
For further information please contact Liam Woollery firstname.lastname@example.org on 01902 555890
Job description and Personal Specification .docx