Assistant Relationship Manager

Location
10 Woodcock Street, Aston, Birmingham B7 4BL
Salary
£35,745 - £43,857
Posted
13 Jan 2021
Closes
27 Jan 2021
Job Ref
BCC001763
Job Type
Customer service
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Fixed Term Contract – 6-months 

Relationship Manager - Adult Social Care/Customer Services (6th month post)

Customer Services are looking to recruit a grade 5 Relationship Manager to support the communications and engagement for Adult Social Care.

Reporting to the Customer Experience Manager you will be required to assist with communication and stakeholder engagement activities for the Adult Social Care Directorate as it responds to the ongoing COVID situation as well as support activities for the Customer Services Directorate where appropriate.

We are looking for a person who has excellent communication skills and will be able to hit the ground running, drafting copy, designing campaigns, projects and managing expectations of stakeholders.

The successful post holder will be required to:

 

  • support the reactive work of the COVID response for Adult Social Care as well as supporting key projects for customer services as directed by the Customer Experience Manager.

 

  • support Birmingham City Council’s engagement, aims, vision and responsibilities of delivering excellent customer service to citizens, businesses and visitors of Birmingham.

 

  • undertake all communications activities independently and be able to manage competing priorities.

 

 

 

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information

If you want an informal chat about the post, please contact June Marshall on 07912 793431 or email june.marshall@birmingham.gov.uk

Ref: BCC001763

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK and non-EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016

 

 

Supporting documents
Job description
Person specification

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