Monitoring Centre Operator (Casual)

Town Hall, Walter Stranz Square, Redditch, B98 8AH
£23,080 - £25,481
08 Dec 2020
31 Mar 2021
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Monitoring Centre Operator
CCTV & Telecare Services
Redditch Borough Council
Grade 5 (SCP 14-19), £23,080 - £25,481 pro rata per annum (£11.96 - £13.21 per hour)
plus 15% shift allowance for hours worked after 8pm and before 6am, and all day on a Saturday and Sunday
Casual Contract

Are you calm in an crisis? Would you take control in an emergency situation? Could you deal with a range of emergency calls, enquiries and requests in line with the CCTV, assistive technology and Out of Hours Services we provide?

We are looking for bright, customer focused individuals, with a flair for problem solving.

By joining our team you will be making a difference to the safety and security of our residents, including some of the most vulnerable people. The position will be based within our 24-hour Monitoring Centre at Redditch Town Hall.

If you’d like to work in a fast-paced, customer focus environment, where no two days are the same, then this is the team for you! You will not be expected to have knowledge of CCTV & Telecare Services as full training will be given.

In a nutshell we want you to:
• Answer emergency Lifeline calls, helping people to live their lives independently.
• Take calls in relation to various Councils’ and other organisations emergency services when their offices have closed.
• Proactively monitor CCTV within North Worcestershire.
• Assess visual and audible information, respond to events quickly, and be able to prioritise your work load.
• Possess excellent computer skills to include Microsoft Office, carry out any admin work required and the ability work in a paperless environment
• Possibly travel to our Disaster Recovery Site when required.

The role of a casual employee is to support the team by covering annual leave and sickness at short notice. Although at this stage we can not guarantee the availability of regular shifts, we require that you are available for initial induction training. This is 25 hours per week for 4-6 weeks (variable based upon competence and previous experience) but can be relatively flexible.

Are you the enthusiastic, caring and professional individual we’re looking for? If you think you’re up to the job apply now. Either select the apply button at the end of this advert or apply via email by sending CV’s with a covering email to

To see the posts job description & person specification please select the link at the end of this job advert. Want to know more about the role? If so, please contact Rachel Nicholls CCTV and Telecare Manager

Also see our website pages at

Closing date: Note this is an open advert and suitable applicants will be informed and retained on file until a training slot becomes available

This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

We are an equal opportunities employer and welcome applications from all Sections of the Community.

Supporting documents
JD-PS Monitoring Centre Operator.doc

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