Service and System Improvement Adviser
Role title: Service & Systems Improvement Adviser
Location: Stafford with flexibility (currently home working)
Salary: £32,234 - £36,992
Contract type: Fixed Term until 31/12/21
Who you’ll be
At Staffordshire County Council, we live and breathe our three values: to be ambitious, empowering and courageous. If you join us as our new Service and Systems Improvement Adviser, we’ll expect you to embody these values too. So you’ll need to be:
- Ambitious in what you want to achieve for yourself, and for the Council
- Empowering in the way you support and encourage everyone around you
- Courageous in how you approach challenges, always ready to get stuck in
If you’re a natural collaborator with an eye for detail, then this role could be perfect for you. It’s time to take pride – and take us forward.
What you’ll do
1. Make improvements that benefit everyone
The People Services team deliver all kinds of people-related programmes and projects across the Council, calling upon the talents of many different teams. In this role, you’ll be the one who makes sure processes are designed and systems get updated to reflect our People policies and any legislative changes. Above all, you’ll make sure those updates bring improvements that benefit everyone.
We’ll also rely on your breadth of experience to investigate complex system and process queries, reviewing things like policy guidance and system configuration. You’ll get to the bottom of any issues and find their cause, then deliver well-rounded solutions. In fact, this detail-oriented approach will help you lead your own projects too. You’ll manage them confidently and efficiently, keeping everything on track and people informed of your progress.
2. Work collaboratively and provide expert guidance
Proactive and collaborative, you’ll establish stakeholder project groups to challenge and inform your process or system changes. Importantly, you’ll then clearly communicate any updates across People Services so that everyone’s kept in the loop. But you’ll also go one step further. To make sure people fully understand the new processes or system changes, you’ll provide insightful training and briefings. What’s more, you’ll be there for managers inside and out of the Council to give expert advice on business development and improvement.
You’ll be someone who’s always ready to get involved and lend a helping hand. Building positive working relationships will come easily to you, whether that’s with your colleagues, internal stakeholders or external partners and contractors. Thanks to your natural communication and people skills, you won’t have any problems liaising with third party providers to make sure People system changes are well-managed and delivered on time.
3. Provide an accountable service
As a Council, we need to provide an accountable, responsible service that works with Staffordshire’s communities. Ultimately though, we can only encourage accountability if we’re accountable ourselves. That’s why you’ll bring that accountability at the highest level and embody our values in everything you do. Whether it’s taking full ownership of your work or seeking out improvements, you’ll be someone we can always rely on. And as a self-starter, you’ll find ways to boost your own learning and development – and encourage others to do the same.
What you’ll need
To apply for this role, you’ll need to have:
- A degree or equivalent qualification (e.g. Level 5, CIPD)
- CIPD membership, with the position working at and being assessed at Associate level
- Depth of experience of working in an HR/payroll environment
- Experience of working on HR processes and system-related improvement projects
- Significant experience of using and developing HR and payroll IT systems
- High levels of computer literacy to include HRIS usage and basic configuration
- Skill in process mapping and process reengineering
How we’ll support you
As well as providing you with inspiring leadership and an environment where you can take pride in what you do, you’ll also benefit from:
- An excellent local government pension scheme
- Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
- The option to buy up to an additional 2 weeks annual leave
- A range of flexible working options, depending on your job role, which includes agile working, flexible retirement Family Friendly Policies - maternity, adoption, paternity and parental leave
- Volunteering Scheme Training and development opportunities, including coaching and mentoring
- Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
- Eye care vouchers
- Car lease scheme / cycle & car loan scheme / employee car share scheme
- Bus and rail travel discounts
To find out more about us and working at Staffordshire County Council in the People Team please visit our website here.
Closing date for applications: 19 January 2021
- 1st stage interview – from week beginning 25/01/21
- 2nd stage interview – from week beginning 01/02/21
Each stage will be conducted via MS Teams virtually and we’ll fully explain each stage as you progress to ensure you understand how you are being assessed and how you can prepare.
Additional requirements /adjustments?
Should you need any adjustments to the recruitment process or feel you need to find out more about this role to be able to apply please do get in touch at email@example.com and we’ll respond to you as soon as possible from the 4 Jan 2021.
How do I apply?
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