Role title: People Advice & Guidance Advisers

Location: Stafford with flexibility (currently home working)

Salary: £27,041 - £31,346

Contract type: Permanent

Who you’ll be

When you join Staffordshire County Council as a People Advice and Guidance Adviser, your support will help instil our values across our organisation – encouraging us all to be ambitious, empowering, and courageous. It goes without saying that you’ll need to live those values too. You’ll be:

• Ambitious in what you want to achieve for yourself, and for the Council
• Empowering to your colleagues, committed to providing the best advice and guidance
• Courageous in your attitude, ready to tackle any challenge

If you’re a natural collaborator with a can-do attitude, then this opportunity could be perfect for you. It’s time to take pride – and take us forward.

What you’ll do

1. Provide advice and guidance that everyone relies on

This is a role where your impact will be felt right across Staffordshire County Council. Because as our People Advice and Guidance Adviser, you’ll be everyone’s first point of contact for advice on our full range of People policies, systems, processes and activities. What does that involve, exactly? You’ll make sure all queries coming into your team are swiftly logged, categorised, prioritised and answered. To do that, you’ll ask all the right questions so that you fully understand what’s required and provide the most appropriate guidance.

Working efficiently comes naturally to you, so you’ll have no problem handling queries in a timely way. You’ll spot when things need to be escalated to the People Advice and Guidance Team Leader, but still maintain ownership of the query from start to finish. Proactive and organised, you’ll provide customer-focused advice, and help to reduce sickness absence by sensitively supporting on employee wellbeing. Not only that, you’ll work with the wider People Services team to resolve issues and improve processes across the Council.

2.  Help bring positive change across the Council

With plenty of initiative and independent drive, you’ll gather and analyse data to spot trends in the types of queries coming through. But you won’t stop there. You’ll then take these insights and identify ways to improve the service your team provides. As part of this, you’ll draft and recommend Frequently Asked Questions to include on the Council’s intranet, meaning more people benefit from your advice and guidance. Not only that, you’ll work with the wider People Services team to resolve issues and improve processes across the Council. Finally, you’ll be there to provide ad hoc support to the People Operations Teams and get involved in projects where required.

3. Provide an accountable service

As a Council, we need to provide an accountable, responsible service that works with Staffordshire’s communities. Ultimately though, we can only encourage accountability if we’re accountable ourselves.

You’ll bring that accountability at the highest level and embody our values in everything you do. Whether it’s finding better ways of working or championing best practice, you’ll constantly help us to improve and grow as an organisation. And as a self-starter, you’ll find ways to boost your own learning and development ­– and encourage others to do the same.

What you’ll need

To apply for this role, you’ll need to have:

• CPP qualified and prepared to work towards CIPD qualification
• Active CIPD membership, with the position working at Foundation level
• Previous experience of providing HR advice and guidance (or similar) in a customer-focused environment
• An understanding of HR gained from your studies or work experience
• Knowledge of current employment legislation, case law and good HR practice

 

 

How we’ll support you

As well as providing you with inspiring leadership and an environment where you can take pride in what you do, you’ll also benefit from:

• An excellent local government pension scheme
• Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
• The option to buy up to an additional 2 weeks annual leave
• A range of flexible working options, depending on your job role, which includes agile working, flexible retirement Family Friendly Policies - maternity, adoption, paternity and parental leave
• Volunteering Scheme Training and development opportunities, including coaching and mentoring
• Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
• Eye care vouchers
• Car lease scheme / cycle & car loan scheme / employee car share scheme
• Bus and rail travel discounts

To find out more about us and working at Staffordshire County Council in the People Team please visit our website here.

Closing date for applications: 19 January 2021

Recruitment process

• 1^st stage interview – from week beginning 25/01/21
• 2^nd stage interview – from week beginning 01/02/21

Each stage will be conducted via MS Teams virtually and we’ll fully explain each stage as you progress to ensure you understand how you are being assessed and how you can prepare.

Additional requirements /adjustments?

Should you need any adjustments to the recruitment process or feel you need to find out more about this role to be able to apply please do get in touch at laura.chetta@staffordshire.gov.uk and we’ll respond to you as soon as possible from the 4 Jan 2021.

How do I apply?

To apply for this role just click on the ‘Apply’ button.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk