Staffordshire County Council

Team Manager First Response

Stone, Staffordshire
Salary: £47,845- £51,814 per annum
18 Dec 2020
15 Jan 2021
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Team Manager First Response

Salary:  £47,845- £51,814 per annum

 37 Hours per week – Permanent

An exciting opportunity has arisen for a full time, Team Manager within Staffordshire Childrens Services front door.

We are seeking a motivated and experienced Team Manager to lead our First Response Team which is situated within the MASH, where we work within a multi-agency partnership providing a professional and quality telephone and web-based referral, advice and duty service.

The service is focused and responsive to the needs of the County’s vulnerable children and their families and will require you to have knowledge of the principles of Early Help, early intervention and prevention and a detailed knowledge of child protection and safeguarding practice. As the single front door to children’s services   you will also need to understand the framework in respect of children who are looked after including Fostering Services and children with Additional needs (Disability Services) and the thresholds for statutory and other interventions.

First Response is at the cutting edge in terms of innovation and over the next twelve months the post holder will be critical in implementing new ways of working which embrace the principles of restorative practice and  providing the right help at the right time.

Good ICT skills are essential and a working knowledge of operating within a MASH environment would be helpful, as would be an understanding of the referral service currently operated by the First Response Team.

The post holder will be expected to work flexibly as required to manage the service effectively.


For an informal discussion about the position please call the Head of Service Clive Cartman-Frost on 01785 854221 or 07891 298034

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

This position is subject to a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form. There is also, on appointment,  a requirement to complete a Police vetting form as the post is based in a police owned building.

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

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Closing Date: Friday 15 January 2021
Interview Date: Friday 29 January 2021

For more information about the role please contact: Clive Cartman-Frost 01785 854221 0r 07891298034

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Our Values

The County Council has adopted a set of values that seeks to achieve the best outcomes for its citizens, communities and employees.

Our People Strategy sets out what we all need to do to make Staffordshire County Council a great place to work, where people are supported to develop, flourish and contribute to our ambitious plans. 

Our values are at the heart of the Strategy to ensure that the focus is on what is important to the organisation and the people it serves:

  • Ambitious - We are ambitious for our communities and citizens
  • Courageous - We recognise our challenges and are prepared to make courageous decisions
  • Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

  • An excellent local government pension scheme
  • Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
  • The option to buy up to an additional 2 weeks annual leave
  • A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
  • Family Friendly Policies - maternity, adoption, paternity and parental leave
  • Volunteering Scheme
  • Training and development opportunities, including coaching and mentoring
  • Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
  • Eye care vouchers
  • Car lease scheme / cycle & car loan scheme / employee car share scheme
  • Bus and rail travel discounts

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