Housing Options Advisor
- Employer
- Malvern Hills and Wychavon District Councils
- Location
- Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT
- Salary
- £24,982 - £28,672
- Closing date
- 25 Jan 2021
- Reference
- HR0000000501
View more
- Sector
- Local Councils
- Job Type
- Housing
- Contract Type
- Fixed Term Contract
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Wychavon District Council is a great place to work, with high levels of resident satisfaction and motivated staff who enjoy working with us. Located in South Worcestershire the district boasts a beautiful natural environment, a rich heritage and plenty to do and see. Wychavon district is also ranked as second best rural place to live in the UK.
We pride ourselves on being a progressive organisation who spends time and energy on what we know matters to our residents and communities – things like creating jobs, keeping the streets clean, helping people feel safe and preventing homelessness.
Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. That's why, as well as a satisfying job, we offer a range of attractive benefits, such as flexible working arrangements, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.
We share a Chief Executive/Managing Director and a joint management team with Malvern Hills District Council. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services and partnership arrangements with each other and with other councils.
Working in housing can be incredibly rewarding as you can make a real difference to peoples’ lives.
Housing Options Advisor
12 months Fixed Term Contract
£24,313 - £27,905 per annum pro rata to hours worked
This role will focus on the following areas:-
- Supporting customers with housing enquiries and options
- Assess housing needs and give professional housing advice.
- Process housing applications appropriately
- Support customers with housing solutions to meet needs
- Prevention or relief of homelessness
- Investigating cases where homelessness cannot be prevented or relieved
- Advising, investigating and determining on complex issues to all customers with a high focus on working with internal and external partners
To be considered for this role you will need:
- To be customer focused and dedicated to providing an excellent service
- Have previous experience of working in a similar role in a housing or customer service environment
- Be a team player
- Have good I.T. skills
- Be able to initiate creative solutions for service improvements
- To be able to prioritise a varied workload
- To be able to deal with difficult situations in a calm and caring manner
We are looking for motivated, experienced and flexible individuals with:
- Previous experience in a similar role
- A good level of numeracy and literacy skills
- A detailed knowledge of housing related legislation
- Excellent computer skills and good working knowledge of computer systems
For more information or an informal discussion about the role please contact Naomi Morris, Principal Housing Officer (Housing Options) Tel: 01386 565292 Email: naomi.morris@wychavon.gov.uk
Closing date: Sunday 24 January 2021
Interview date: Wednesday 3 February 2021
Supporting documentsEmployee Benefits
Job Description and Person Specification
Company
Working for us
Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country.
We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness.
Working with you
Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, such as agile working for the majority of roles, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.
We value skills and an ability to do a great job over identifying personal information and that’s why we anonymise all our recruitment until we reach interview stage. What you can offer us and how you will uphold our values and behaviours is really important to us and that’s what we look for during our recruitment process.
Our staff are our driving force, and it’s important our workforce reflects the communities we serve. More than 50% of our Senior Management Team is female, as is the majority of our Heads of Service.
We are a member of the Disability Confident Scheme and support the movement of change, to think differently about disability and apply this to how we recruit, retain and develop disabled people.
We value all our staff and are committed to eliminating unlawful discrimination, promoting equality of opportunity, and fostering good relations between people from a diverse range of backgrounds.
Want to know more?
The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders
Whichever council you work for, you can be sure it will be an enjoyable place to work, you will feel valued and appreciated and have an opportunity to develop your career in line with your potential and expectations. Please click for more information on or Malvern Hills District Council or Wychavon District Council
- Website
- http://www.wychavon.gov.uk/
- Telephone
- 01386 565515
- Location
-
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
Pershore
Worcestershire
WR10 1PT
United Kingdom
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