Member Support Officer

Mander House
£23,541 - £27,041
05 Jan 2021
14 Jan 2021
Job Ref
Contract Type
Full time permanent
Working Pattern
See advert details
An exciting opportunity has arisen to appoint a Member Support Officer within the Fund’s Member Service Team. The West Midlands Pension Fund is a local authority Pension Fund based in Wolverhampton, West Midlands. The Fund is one of the UK’s largest pension funds, managing and administering the pension interest of our members and scheme employers. We currently have over 320,000 scheme members, 670 employers with £15bn of assets under management. The Member Service Team is a dedicated team that provides support and guidance for all members of the Fund through various communications methods including presentations, face to face, workshops, individual consultations and roadshows. We are looking for a Member Support Officer to assist with the delivery and organisation of this member support.

Responsibilities will include:

• To design and produce presentation slides for the Member Relationship Officers to use and other marketing materials for Fund events.

• To assist the team in launching Webinars across the Fund’s employers.

• To present at small events delivered to employees, employers or representatives and provide front facing support to members of the fund both at Fund events and visitors to the Fund.

• To assist with ensuring that material for the Fund’s website and member literature is up to date and relevant.

• To research, target and deliver individual pension meetings to members who work in hard to reach areas across all our employers.

• To establish partnership working arrangements with relevant organisations in both the private and public sectors to enhance a front-facing service.

The ideal candidate will be a highly organised, creative, flexible and have excellent communication skills. They must have significant pension’s knowledge and experience and be able to demonstrate good presentation skills. With PMI study support, training programme and a generous defined benefit pension arrangement, the Fund provides the ideal opportunity to invest in your future. For more information please email or to apply for this post please visit the following website:-

Interviews will take place on 22 January 2021.

Supporting documents
Member Support Officer JD Mar19.doc

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