Income Collection Assistant - Ref: RT64320

Walsall, West Midlands
Salary G4: £19,503 to £21,533 per annum
11 Jan 2021
31 Jan 2021
Job Ref
Contract Type
Full time permanent
Working Pattern

Income Collection Assistant - Ref: RT64320
Salary G4: £19,503 to £21,533 per annum

**Please Note: This is an internal opportunity open to Walsall Council employees only**

Your role will be to work as part of the Income Team within Financial Administration & Support Services.  You will be responsible for providing an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation.

You will be required to carry out the following duties:

  • Assist in the recovery of debt to maximise and secure income due to the Council by taking effective and timely recovery action, including issuing reminder letters, telephone collections, referral of debts to collection agents, administering payment terms and instalment arrangements, and accurate and timely monitoring of debt.
  • Ensure the accurate and timely processing and validation of financial transactions and control documents and undertaking the accurate reconciliation of financial information relating to debtor accounts.
  • Assist in providing a cost effective best in class customer focussed service, working with customers to ensure that their needs are met and providing advice and information relating to debt collection.

This is a customer facing role and as such you will be expected to communicate verbally and deal effectively with enquiries from all sources, taking appropriate action to resolve queries where necessary and preparing correspondence as appropriate. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.

To be successful you will have experience of working in a financial administration environment, together with possession of a qualification in business and finance at NVQ level 3 or equivalent.

Closing Date: Sunday 31st January 2021

View Job Description and Employee Specification

View Information for Applicants

Please note that the ‘Apply’ link will open a new website (Taleo Careers), for which you will need create an account to enable you to apply.

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