Tenancy Sustainment Assistant

The Hub Chapelhouse Road
£18,562 - £19,312
18 Jan 2021
31 Jan 2021
Job Ref
Contract Type
Full time permanent
Working Pattern


1 x 37 hours per week; 1 x 22 hours per week

This is a great opportunity to be part of an organisation that is proud of the work we do that helps people and communities to improve and achieve. We are looking for a candidate who can provide high quality administrative support for the Tenancy Sustainment Team in order to deliver excellent customer care and ensure that applicants housing and support needs are assessed and met in accordance with the Council’s policies, procedures and statutory duties.

You will maintain the Housing Register, ensure that void properties are advertised and let in a timely manner to achieve key to key performance targets. You will need to prioritise and manage your own workload on a daily basis, resolve issues and enquiries. Having knowledge and understanding of housing allocations and tenure types would be advantageous.

You will need to demonstrate that you have good IT skills with experience of using different systems and are competent particularly in the use of Microsoft word, email and excel. You will need to possess excellent interpersonal skills with the ability to deal confidently and tactfully with customers, colleagues, and partners, including good written communication skills.

You will need the ability to be accurate and give attention to detail, possess good organisational skills and be able to work independently as well as part of a team. You will be managed by the Tenancy Sustainment Team Leader and Officers who report to the Tenancy Sustainment Manager.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Wendy Rowley, Tenancy Sustainment Team Leader, on 0121 717 1534.

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.

Supporting documents
Job Description & Person Specification

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