TAMWORTH BOROUGH COUNCIL

CUSTOMER SERVICES

SENIOR CUSTOMER SERVICE OFFICER

£24,491 - £27,041 per annum

37 hours per week

including some weekends and evenings

Temporary contract for 12 months

We are looking for an enthusiastic individual to join our Customer Services Team at the Tamworth Tourist Information Centre.

You will be experienced in customer service delivery and will be required to supervise staff at varying levels within the Tamworth Tourist Information Centre.  You will provide support to the Head of Customer Experience and the Customer Experience Managers.

Performance management, collation of statistical information, invoice payments, cashing up, service level agreement reporting and health and safety compliance are just a small part of the duties required.

Supervisory experience would be an advantage, although training will be given. 

If you are passionate about Tamworth and what it has to offer our citizens, visitors and businesses then this is the job for you.

The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement. 

Appointment will be subject to satisfactory references, right to work in the UK check, and medical clearance.

For an informal discussion about this role please contact Debra Lewis on 01827 709635 or email debra-lewis@tamworth.gov.uk.

For further information and to apply please visit our website www.tamworth.gov.uk or email recruitmentapps@tamworth.gov.uk.

Closing Date: Monday 18^th January 2021

Late applications and/or CVs will not be accepted.  Agencies need not apply. We welcome applications from all sectors of the community. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.