Business Support Manager

06 Apr 2021
21 Apr 2021
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

Opportunity for 2 year fixed-term contract at 36.50 hours full time.

The post holder is a key member of the Directorate’s new complaints team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support complaint and service area improvement.

You will play a proactive role in setting up and embedding a consistent, excellent, reliable, customer focussed complaints service for the Neighbourhoods Directorate across a key front-line service area, such as Housing, Streetscene, Regulation and Enforcement.

As a Business Support Manager you will work as part of and line manage a dynamic team in delivering an effective service supporting managers and staff in the Directorate to manage and coordinate complaints received, adhering to statutory requirements and relevant legislation, regulatory codes, guidance and professional practice.

You will be responsible for case managing complex, high level, and/or escalated cases and maintaining accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. Promoting a compliance culture and producing reports and summaries.

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

Previous external candidates need not apply.

Ref: BCC001817

For any informal enquires please contact Mira Gola via email at

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

Supporting documents
Job Description & Person Specification

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