Deputy Billing Team Leader

An exciting opportunity has arisen to join the team as a Deputy Billing Team Leader.  We are looking for a motivated, enthusiastic and results driven individual to join our Council Tax Billing Team.

Hours:  37 per week

Salary:  Grade 6

We are looking for an individual who will provide a professional and proactive customer focused service to maximise income for the Council.

Working as part of a team, your duties will include updating computerised records and dealing with enquiries from the public by telephone, letter and e-mail regarding council tax and related matters.

You will be required to assist clerks and senior clerks with their duties as well as deputising for the team leader in his/her absence.

You will have the ability to communicate effectively (both verbally and in writing) and provide a high quality service when under pressure. You will need to have good time management, organisational and computer skills, together with experience of working in an office environment and dealing with the public.

For further information please contact Lisa Webb on 01384 811410 or via email: lisa.webb@dudley.gov.uk  or Vicki Budhan on 01384 811534 vicki.budhan@dudley.gov.uk

NB. We reserve the right to close vacancies prior to the advertised closing date should a large number of applications be received

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://www.wmjobs.co.uk/staticpages/20563/help/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/

The council has a contractual 3 days mandatory unpaid leave which, for the majority of services, are fixed at the Christmas period.  This represents a pay deduction of 1.15% in return for which employees are afforded three days unpaid leave (pro-rata for part time staff).