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Customer and Systems Support Advisors (Housing)

Employer
Worcester City Council
Location
Museum and Art Gallery, Foregate Street, Worcester, WR1 2EY
Salary
£20,678 - £22,832
Closing date
16 Feb 2021
Reference
WCTY000000564

Job Details


About us!

Are you an enthusiastic, organised and flexible individual? If you answered yes then we'd love to hear from you! We'd like you to join our fast paced Housing Team in a busy customer service role. You will assist customers both face to face and on the telephone, as well as completing a wide range of administrative tasks. Your main function initially will be to monitor the Council’s temporary accommodation supply and allocate appropriate temporary accommodation to homeless households on request.  This will involve co-ordinating moves in and out of temporary accommodation, keeping accurate records and monitoring payments.

Experience of working in a busy customer focussed environment would be an advantage, however the most important qualities you will possess are; excellent organisational and IT skills; a willingness to learn and develop new knowledge and skills; the flexibility to respond to the changing needs of the service; and a proactive and motivated attitude. 

In return we can offer you a positive working environment, opportunities for training and development, flexible working hours and a minimum of 25 days annual leave.

The role

The successful candidate will become an important part of our frontline Housing team. You will be asked to complete a wide range of administration tasks to ensure records of temporary accomodation placements are accurate. Keeping the records accurate will include ensuring housing and welfare benefit claims are in payment, and households move between placements as required. No two days will be the same - so if you love variety then this role could be for you! As well as a range of administration tasks you will provide a excellent customer service to customers whilst giving them the advice they need.  

Key Requirements

The successful applicant should have... 

  • Excellent customer service skills
  • Experience of keeping accurate records
  • Knowledge of welfare benefits including Universal Credit
  • Excellent organisational, administrative, prioritisation and time management skills
  • Excellent verbal and written communication skills

Skills and Experience

To be successful in the role, you should...

  • Be a strong team player
  • Have excellent IT skills
  • Use your ability to work on your own initiative without close supervision
  • Have excellent attention to detail and accuracy
  • Have the ability to explain complex information simply 
  • Have the ability to work under pressure
  • Posess excellent interpersonal skills with a friendly, non-judgemental, approachable, sensitive and customer-oriented approach

Additional information

If you want an informal discussion about the role please contact Emma Jordan, Housing Welfare and Options Team Manager, on 01905 722589 or emma.jordan@worcester.gov.uk. 

Closing date: 15th February 2021

Supporting documents
Person Specification
Employee benefits
Role profile

Company

From Monday 11th December 2023 an exciting change is happening for us as an organisation - we have implemeted a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://worcester.wm-jobs.co.uk/members/

If you have an application in progress with us on, or before, Monday 11th December 2023 – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

Why choose Us?

This is an exciting time to join Worcester City Council!

We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.

Working for Us

Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.

We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing.  We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.

By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

We will offer You

  • You will normally work a 37-hour week (although we have part time roles too). Annual leave starts at 26 days and rising to 31 days after 5 years' service, in addition to paid public holidays.
  • A generous flexitime scheme (where applicable) that can accrue an additional two days off per month
  • An additional fixed day off over the Christmas period and you can purchase up to 5 additional days' holiday per year.
  • Incremental pay increases within your grade, alongside any national pay awards.
  • Flexible working options including working from home and the right to request a variance in weekly hours and/or a reduction in hours.
  • Our valued Local Government Pension Scheme, where on average we contribute two thirds’ costs to an employee’s one third costs, with tax relief on these contributions, as well as protecting your family on your death You also have the option to exchange part of your pension for a tax-free cash sum on retirement.
  • We want you to develop and thrive in your role so we will invest in your training and professional development, including any required professional subscriptions.
  • A wide-ranging benefits platform, making your salary stretch further, with money-saving deals on your weekly groceries, high street retailers, technology purchases, holidays and luxury items, all accessible via an App on your personal devices.
  • A long service award.

Supporting Your Wellbeing

  • A free and confidential employee assistance programme (EAP), available 24 hours, to aid your work life balance.
  • Time off given for volunteering, for the benefit of Worcester.
  • Heavily subsidised leisure activities at the Council’s gyms and swimming pools (seven centres across Worcestershire).
  • Cycle to work schemes
  • Access to electric bikes for travel between sites
  • Free eye tests for visual display users and seasonal flu jabs
  • Enhanced family friendly policies and enhanced sick pay.
Company info
Website
Telephone
01905 722233
Location
Worcester City Council
The Guildhall
High Street
Worcester
Worcestershire
WR1 2EY
United Kingdom

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