Consumer Relations Officer (Children's social care)
Job Title: Consumer Relations Officer (Children's social care)
Salary: £33,813 - £36,788
Full-Time: 35 hours
Temporary: Maternity Cover
We are a small team dealing with representations about County Council services. You will be responsible for comments, compliments and complaints about Children's Social Care. You will receive and log representations and ensure they are responded to within timescale. You will allocate complaints to Independent Investigators and Independent Persons, assisting them with the investigation where necessary. You will also need to produce statistical reports to Worcestershire Children First on a regular basis.
We need someone with a good understanding of Children's Social Care services and with a strong customer care ethos. Excellent communication skills, attention to detail, sound organisation and a problem solving attitude are all necessary as is the ability to use IT systems.
We are inclusive – this is really important to us and we are proud to be a Disability Confident Employer.
Disability Confident is helping us recruit and retain great people to meet our workforce needs.
If you have a disability and require reasonable adjustments, please let us know.
Application Closing Date: Friday 26th February
Proposed Interview Date: Anticipated WC 15th March 2021,