Housing Assessment Officer (HEART)

1 day left

Town Hall, Nuneaton
£10,396 - £10,816 Actual pro-rata salary
16 Feb 2021
28 Feb 2021
Job Ref
Contract Type
Full time permanent
Working Pattern
The job is based at the forefront of the inter-agency team within the Home Improvement and Adaptations Services – bringing together both Housing and Occupational Therapy based roles to deliver for our older, disabled or vulnerably customers.

This is Part-time role working 14.8 hours per week, working pattern to be agreed on with the successful applicant.

The role involves both telephone enquiries and face to face visits to assess clients needs and their homes for relevant services, improvements and adaptations to enable them to make the right housing choices and support their independence in their homes.

It is managed within a multi agency team involving employees from Nuneaton and Bedworth, North Warwickshire and Warwickshire Councils and also includes the Rugby area. There is a counterpart service being developed in the south of Warwickshire.

Services delivered directly by the team include aids and minor adaptations, large adaptations include level access showers and stair lifts, repairs to houses and slips, trips and falls prevention.

Officers are expected to provide a service for customers from start to finish working with suppliers and contractors and carrying out financial and criteria assessments to ensure access to appropriate services.

Demonstrates experience of involvement with a range of people with a variety of needs relating to housing and disabilities.

Demonstrates the ability to communicate effectively both verbally (in person and by telephone) and in writing.

Good operational ability with information technology, able to use email, Office programmes, and tablet computers.

Numerate and able to understand financial information regarding income, expenditure and quotations and VAT exclusions.

Holding an NVQ, or BTEC or equivalent relevant qualification or experience in health, social care or housing.

Able to deal with emotional demands caused by assisting vulnerable and disabled customers through reflective practice and effective use of supervision.

This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

For further information about the role please contact Tina Tinsley on 02476 376446 or tina.tinsley@nuneatonandbedworth.gov.uk

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application. Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

Supporting documents
Values - one page overview.docx
Housing Assessment Officer (Heart) JD, PS and Profile - July 2018.docx

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