Casework Manager

Stafford, Staffordshire
£24,000-£28,000 dependent on experience
16 Feb 2021
09 Mar 2021
Job Ref
Citizens Advice
Job Type
Community, Management
Contract Type
Full time permanent
Working Pattern
Flexible hours

We are looking for a Casework Manager to play a key role managing the day to day delivery of contracted advice services. If you have management experience, are passionate about supporting and developing a team of paid staff and are interested in joining a dedicated, professional team we would love to hear from you.

You will:

  • Have the ability to commit to and work within the aims, principles and policies of the  Citizens Advice service
  • Have experience in managing paid staff and support them with their personal development
  • A good understanding of the need to monitor and evaluate the performance of staff against service delivery outputs
  • The ability to manage the practicalities of delivering specialist advice across all offices and be able to deliver specialist debt advice as required
  • Be highly motivated with good people skills
  • Have a positive and adaptable approach to a changing environment
  • Have the ability to plan and organise your work
  • Have good technical skills

How to apply for an application pack and further details, please contact:

Recruitment:  Email: (no CV’s please)

Closing date for completed applications: 12 noon 9th March  2021

Interviews will be held w/c 15th March 2021

Interviews will be by video link

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