Staffordshire County Council

Emergency Duty Call Taker

Location
Staffordshire
Salary
Salary: £20, 903- £23, 541 per annum (pro rata)
Posted
17 Feb 2021
Closes
07 Mar 2021
Job Ref
REC001991
Job Type
Social care
Contract Type
Permanent
Working Pattern
Casual
Hours
Part-Time

Emergency Duty Worker

Salary:  £20, 903- £23, 541 per annum (pro rata)

 18.5 Hours per week – Permanent

We are looking to recruit to a permanent 18.5 hour per week permanent emergency duty service (eds) call taker post.

The primary role for this post involves the call taker responding to incoming calls and discussing with the eds Team Coordinator on shift to determine whether eds need to respond to the situation as an emergency or whether it can wait until day time teams are back in work.

Eds cover all disciplines of social care referrals, childcare, mental health, adult social care, learning disability, physical disability and substance misuse.

The team are operational 131 hours per week. Staff work a combination of evening shifts, overnight shifts, weekends and bank holidays.

The post is Grade 6 pus 20% shift allowance.

Please see job description for further detail.

 This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

This position is subject to a criminal records check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

Closing Date: 01 March 2021
Interview Date: TBC

For more information about the role please contact: Matt Pepper or Jane Byrne matthew.pepper@staffordshire.gov.uk 0345 6042886

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Our Values

The County Council has adopted a set of values that seeks to achieve the best outcomes for its citizens, communities and employees.

Our People Strategy sets out what we all need to do to make Staffordshire County Council a great place to work, where people are supported to develop, flourish and contribute to our ambitious plans. 

Our values are at the heart of the Strategy to ensure that the focus is on what is important to the organisation and the people it serves:

  • Ambitious - We are ambitious for our communities and citizens
  • Courageous - We recognise our challenges and are prepared to make courageous decisions
  • Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

  • An excellent local government pension scheme
  • Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
  • The option to buy up to an additional 2 weeks annual leave
  • A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
  • Family Friendly Policies - maternity, adoption, paternity and parental leave
  • Volunteering Scheme
  • Training and development opportunities, including coaching and mentoring
  • Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
  • Eye care vouchers
  • Car lease scheme / cycle & car loan scheme / employee car share scheme
  • Bus and rail travel discounts

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