Business Support Officer

08 Apr 2021
23 Apr 2021
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

Opportunity for a 2-year fixed-term contract.

This is a new exciting opportunity to join the Business Improvement and Support function at Birmingham City Council. We are looking for enthusiastic and flexible individuals to undertake the role of Business Support Officer.

The post holder is a key member of the Directorate’s new complaints team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support complaint and service area improvement.

You will play a proactive role in embedding a consistent, excellent, reliable, customer focussed complaints service for the Neighbourhoods Directorate across a key front-line service area, such as Housing, Streetscene, Regulation and Enforcement.

As a Business Support Officer, you will work as part of a dynamic team in delivering an effective and high-quality service supporting the respective service areas in the Directorate. You will manage and coordinate complaints and enquiries received from a range of stakeholders such as Residents, adhering accurately to statutory requirements and relevant legislation, regulatory codes, guidance and professional practice.

You will be responsible for the early resolution and case management of citizen enquiries within agreed SLA’s. Maintaining accurate case management/other administrative records according to the required standards/procedures and by using appropriate IT systems.

You will need to be a pro-active team player, with the ability to work to deadlines and able to manage conflicting priorities and competing demands. You will work flexibly and as part of a team to provide continuity of service, you will have the ability to communicate effectively at all levels within the organisation and have strong skills in working productively in a changing and demanding environment. Taking responsibility of your own workload and being an owner and driver is essential along with strong organisation skills.


Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

Previous candidates need not apply

Ref: BCC001875

For any informal enquires please contact Heather Collett via email at

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen that was already employed by BCC prior to 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

Supporting documents
Job Description & Person Specification

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