About Us and The Role

As a Senior Customer Services Assistant, you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering effective services to customers, ensuring a positive experience for customers of all ages. This will include assisting customers with enquiries, the promotion of books, reading and events as well as providing ICT assistance. You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/ maintenance issues.

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories and, as a supervisor, lead by example and encourage other colleagues with these activities.

ICT plays a big role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

Working hours across the week are allocated on a rota basis and sometimes across multiple local sites. All Libraries are open on a Saturday; staff are required to work weekends. Working patterns are based on the needs of the service and are subject to change. We have two posts available.

Warwick Library    

• 1 post: 37 hours

Stratford/Wellesbourne Library

• 1 post: 29.25 hours

The working patterns for each of the above posts can be found in the document below.

Working Patterns  

Key Skills & Experience Required 

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
• A flexible approach to working hours including evenings, Saturdays, & Sundays as required. You may also be required to work across libraries local to your base.
• Experience of working with members of the public in a customer service environment.
• Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
• Ability to share enthusiasm and knowledge of books and reading with customers.
• Ability and willingness to create and deliver promotional activities for customers of all ages.
• Ability to participate effectively in the recruitment, selection, induction, training, motivation and supervision of staff.

For full Job Description and Person Specification click link here

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. Please do not upload copies of your qualifications, CV’s or any forms of ID. You will need to evidence each of the criteria on the Person Specification in the supporting statement section.

This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

Additional Information:

For further information about the role please contact Laura Benson Email: laurabenson@warwickshire.gov.uk

Closing date: Monday, 22nd March 2021

Interview date: Week commencing 5^th April 2021

To apply for this vacancy please click on the 'Apply' button.
 
Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

 
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
 
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk  and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all staff. Would particularly welcome applications from all suitably qualified persons from the BAME community, people with a disability and people from the LGBT+ Community.