Skip to main content

This job has expired

Here2Help Operational Manager

Employer
Worcestershire County Council
Location
Worcester, Worcestershire
Salary
£43,144 - £46,527
Closing date
15 Mar 2021
Reference
REC23585

View more

Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time, Part-Time

Job Details

Job Title: Here2Help Operational Manager
Salary: £43,144 - £46,527
Full-Time: 35 hours
Location: Worcester
Permanent

Worcestershire County Council are looking for a dynamic leader to plan, implement and manage frontline service transformation across the Here2Help service. Here2Help was the Council’s response to COVID providing a range of support to communities and individuals across Worcestershire.  Building on its success we are now moving to embed Here2Help as part of an integrated wellbeing offer; a new service delivery model for the People’s Directorate.

This transformation will include innovative ways of working with partners and communities, an efficient digital system and a new ways of responding to the needs of the residents of Worcestershire.

This exciting new role requires attention to detail ensuring a high quality, sustainable, responsive, customer focused service that meet the Councils priorities. To assure the quality of frontline Here2Help service provision ensuring that customers and stakeholders have a voice in shaping Here2Help services.  To have operational leadership of Here2Help and provide ongoing strategic direction on workforce planning, ensuring that Here2Help Advisors and Here2Help Ambassadors are supported and confident to respond to continuing changes in need.

This role will have responsibility for the management of the digital platform including the updating and maintenance of the content. This service will be an integral part of the Councils public facing customer service model.

Please find attached an application form. Please include the reasons you feel that you should be considered; the experience, skills and knowledge that you would bring to the post; and should be written with consideration to the Job Description and Person Specification attached.

Please send your expression of interest directly to Recruitment@worcestershire.gov.uk

 

We are inclusive – this is really important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs.

If you have a disability and require reasonable adjustments, please let us know.

Closing Date: Monday 15th March 2021,
Interviews Anticipated: W/C 29th March 2021,

Company

The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives!

With so many ways to contribute, the chances are we have a job opportunity that's the career for you.

Click here for Children's Social Work and Adult Social Work vacancies.
While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you.  Here are some of the top reasons why you should work here.

Notes for applicants

When you click 'apply', you will be re-directed to Worcestershire County Council's online application site.

To submit your application, you will need to login to our site (this is a separate login to WM Jobs).

First time applicants will be asked to create a new account.  Please note, you are only able to view the Job Description and Person Specification on the WM Jobs board not via Worcestershire County Council's online application site.

If you have a disability and require reasonable adjustments, please let us know. 

Contact details: recruitment@worcestershire.gov.uk

silver awardWorking for carers

Company info
Website
Telephone
01905 846666
Location
Worcestershire County Council
County Hall
Spetchley Road
Worcester
Worcestershire
WR5 2NP
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert