Travel Behavioural Change Officer

16 Summer Lane, Birmingham
£33,555 - £38,129 per annum
19 Mar 2021
10 Apr 2021
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

Please note: This is a fixed term contract until 31 March 2022 


Who we need

You are likely to be a curious and creative individual with a head for using data and intelligence as well as your own skilled instinct to influence travel habits at scale. You will enjoy drawing together theories of change and evidence of behavioural change across wide-reaching programmes in the region of £1 million in value.

You will thrive on leading industry practice with the latest TfWM travel segmentation and travel personas and a new framework of expert suppliers at your fingertips. Your ability to build strong relationships will come to the fore in dealing with multiple priorities and building consensus from different stakeholder perspectives.

You will feel comfortable working on your own initiative in a fast-paced environment and have the ability to effectively prioritise, make effective decisions and stay calm under pressure. Your ability to focus on writing concise reports is critical, as is using spreadsheets and analysis of quantities of data and intelligence.

In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.

Cycling and Walking

The West Midlands cycling and walking network will see significant investment over the next few years and will benefit from historic levels of funding, helping to create a place that is fit for the future, safe, green and connected.

TfWM will ensure cycling and walking are the optimal travel choices for transport and for leisure. Our aim is to make the whole of the West Midlands healthier, happier, better connected and more prosperous by creating attractive urban environments in city and town centres, along key transport corridors and within our suburbs. Our ambitious plans include improved infrastructure for cyclists and pedestrians, as well as delivering supporting activities such as training and campaigns.

About the team

You will report to the Head of Demand Management as project sponsor for the West Midlands Active Travel Fund regional ‘supporting measures’ scheme. This is an exciting time to join the TfWM Network Resilience directorate, which is shaping its response to meet future transport challenges. Your work programme will largely be defined by colleagues in TfWM teams working on regional supporting measures to active new cycling and walking infrastructure and the seven West Midlands local authorities.

Who we are

Transport for West Midlands (TfWM) plans, develops and manages an integrated transport system for the West Midlands that is reliable, affordable and accessible for all. It is the transport arm of the West Midlands Combined Authority

A standard setter in the industry, our achievements are regularly recognised nationally, most importantly as the winner of ‘City Region Authority of the Year’ in 2016, 2017 and 2019 at the National Transport Awards.

Whether it’s developing and delivering new infrastructure, collaborating on future mobility projects, operating the West Midlands Metro or helping customers to keep moving, we need creative and innovative talent to join our already excellent team and help us make a real difference to residents, businesses and visitors travelling in and around the West Midlands.

This is a remote working opportunity until a date is agreed for the WMCA workforce to return to our usual place of work at 16 Summer Lane, Birmingham.

Our priority is to keep all our employees safe and well during this time. We will be working remotely for the foreseeable future, and we are doing everything we can to ensure all our employees can enjoy a comfortable remote working space.

How to apply

Please provide detailed information in your application outlining your suitability for the post and ensure it is submitted by the closing date.

Closing Date: Friday 9 April 2021

Interview/Assessment Date: Week Commencing 19 April 2021

We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community.

The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels.

We are a Disability Confident Employer and offer a guaranteed interview scheme for applicants who meet the essential job role criteria. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed. Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer.

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