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Civil Enforcement Officer

Employer
Worcester City Council
Location
St Martins Gate Car Park, City Walls Road, Worcester, WR1 2BS
Salary
£20,678 - £22,832
Closing date
10 Mar 2021
Reference
WCTY000000571

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Sector
Local Councils
Job Type
Community, Customer service, Parking / CCTV
Contract Type
Full time temporary
Working Pattern
Shift work
Hours
Full-Time

Job Details


Worcester

Worcester is a great place to work. We have a thriving city centre, a great wealth of history and a fantastic environment, making it somewhere to be proud of. 

Everyone associated with Worcester City Council is proud of Worcester’s offer of a high quality of life, varied heritage, award winning parks and our contribution to the development of modern local government.

It is a fantastic place to work and you will find us to be an organisation that is challenging yet caring; with our leadership adventurous in its pursuit of excellence.

We have a clear vision to achieve excellence in everything we do and to achieve excellence in everyone we employee, meaning we are looking for an excellent candidate to come and join our work family!

The role

The Civil Enforcement Officer role is critical to the smooth running of the City, from issuing parking advise and penalty notices to providing litter warnings and investigating fly tipping, we are looking for someone with excellent interpersonal skills, who has experience in a similar role or is keen to learn.

Excellent team working, communication and a good level of IT skills are required for the role, along with the ability to remain calm when interacting with the public.  You will be exceptional at working with people to ensure that standards are upheld, firm but fair. You will thrive learning new systems, and undertaking continued professional service delivery and will love a challenge.

Our people are important to us so in addition to the policy and procedures we follow, their engagement, performance and loyalty is at the very heart of our approach.

Working hours are 37 per week and include weekends, evenings and early mornings. To attract the best candidates, we offer exceptional benefits which include the Local Government career averaged pension scheme, time off for volunteering, as well as a generous holiday allowance starting at 25 days. We also offer the opportunity for continuous professional development and discounted use of Council-run sports facilities.

If you know you can excel in this job, then make sure you apply now as we will look forward to working with you.

Key requirements

The ideal candidate will have:

  • Good standard of written and spoken English (Level 2)
  • A full UK driving license
  • Willingness to undertake training

Closing date: 10 March 2021

Interview date: 15 March 2021 

This post is temporary for a period of up to 12 months.

Please note: The successful candidate will be required to have a basic disclosure check.

Due to the current situation, all of our interviews will be held via Zoom. Please make sure you have the application on a personal device, should you be shortlisted. Unfortunately the interview date cannot be rearranged at this time. 

Worcester City Council’s aim is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.

The Council is committed to working towards equality of opportunity in employment as well as in the provision of service.

Supporting documents
Role profile
Person Specification

Company

From Monday 11th December 2023 an exciting change is happening for us as an organisation - we have implemeted a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://worcester.wm-jobs.co.uk/members/

If you have an application in progress with us on, or before, Monday 11th December 2023 – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

Why choose Us?

This is an exciting time to join Worcester City Council!

We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.

Working for Us

Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.

We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing.  We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.

By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

We will offer You

  • You will normally work a 37-hour week (although we have part time roles too). Annual leave starts at 26 days and rising to 31 days after 5 years' service, in addition to paid public holidays.
  • A generous flexitime scheme (where applicable) that can accrue an additional two days off per month
  • An additional fixed day off over the Christmas period and you can purchase up to 5 additional days' holiday per year.
  • Incremental pay increases within your grade, alongside any national pay awards.
  • Flexible working options including working from home and the right to request a variance in weekly hours and/or a reduction in hours.
  • Our valued Local Government Pension Scheme, where on average we contribute two thirds’ costs to an employee’s one third costs, with tax relief on these contributions, as well as protecting your family on your death You also have the option to exchange part of your pension for a tax-free cash sum on retirement.
  • We want you to develop and thrive in your role so we will invest in your training and professional development, including any required professional subscriptions.
  • A wide-ranging benefits platform, making your salary stretch further, with money-saving deals on your weekly groceries, high street retailers, technology purchases, holidays and luxury items, all accessible via an App on your personal devices.
  • A long service award.

Supporting Your Wellbeing

  • A free and confidential employee assistance programme (EAP), available 24 hours, to aid your work life balance.
  • Time off given for volunteering, for the benefit of Worcester.
  • Heavily subsidised leisure activities at the Council’s gyms and swimming pools (seven centres across Worcestershire).
  • Cycle to work schemes
  • Access to electric bikes for travel between sites
  • Free eye tests for visual display users and seasonal flu jabs
  • Enhanced family friendly policies and enhanced sick pay.
Company info
Website
Telephone
01905 722233
Location
Worcester City Council
The Guildhall
High Street
Worcester
Worcestershire
WR1 2EY
United Kingdom

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