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Team Manager Benefit Service (Compliance)

Employer
Birmingham City Council
Location
10 Woodcock Street
Salary
£27,741 - £34,728
Closing date
21 Apr 2021
Reference
BCC001940

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Sector
Local Councils
Job Type
Management
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

The ambition for Birmingham City Council is to be an organisation that reflects the diversity of its citizens from the frontline to senior leadership. To always lead with an accessible and inclusive mindset in any strategic planning and operational decision making. And to be a place where employees can bring their whole authentic selves to work and be celebrated for it. The Benefits Service is situated within the Digital and Customer Services Division.

Our purpose is to maximise income to citizens by awarding benefit promptly and accurately and promote the take up of relevant welfare benefits. To efficiently administer the Housing Benefit and Council Tax Support schemes thus enabling maximisation of Government subsidy whilst achieving service excellence, supporting our mission to reduce the % of households in fuel poverty and supporting citizens to maintain their tenancy and reduce potential homelessness.

We are looking for an organised and motivated individual to manage a team of staff dealing with all the quality assurance and compliance issues for the Benefits Service.

The successful candidate should possess appropriate Housing Benefits knowledge of the legislation, with a focus on Housing Benefit subsidy and Key Performance Indicators to ensure we are compliant with procedures and policy.

The post holder should have suitable experience of the use of IT systems and processes linked to Housing Benefit performance & subsidy areas to maximize income and manage risks on behalf of the Benefits Service.

The role involves managing a team of staff which includes all aspects of management, welfare, attendance, performance, work planning etc.

The post holder will assist the Benefits Service in its continual review of its accuracy levels, the development of its risk-based approach to ensure that income is protected for the service and to improve citizens outcomes. 

In recognition of the current difficulties associated with the Coronavirus, the Benefit Service is currently operating on a working from home basis.

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information

For informal queries regarding this position, please contact:

Jonathan Court Benefits Development Lead Jonathan.Court@birmingham.gov.uk

Ref: BCC001940

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to Work in the UK documentation will be fully checked for all applicants. All non-UK applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen that was already employed by Birmingham City Council prior to 31st December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

 

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 20

Supporting documents
Person Specification
Job Description

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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