Social Care Advisor

Location
Brierley Hill Health & Social Care Centre, Brierley Hill, West Midlands, DY5 1RU
Salary
£20092 to £21749 per annum
Posted
29 Mar 2021
Closes
12 Apr 2021
Job Ref
DUDLEY000006077
Job Type
Social care
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time


The Access & Prevention team within Adult Social Care works to support people at the first point of contact for Dudley residents in a call centre environment.   

Social Care Advisors main focus will be on timely interventions that will maximise the independence and wellbeing of an individual, as well as interpreting callers needs and initiating appropriate service delivery.  This also includes screening for the Integrated Falls Pathway and Carers Network.

The enquiries will be varied both in complexity and needs and may be about all client groups. The role is office-based working closely as part of a multi-disciplinary team with Occupational Therapy, Social Work teams, Care Assessment teams, the Multi Agency Safeguarding Hub (MASH), Dudley Disability Service, Emergency Services and NHS partners.

To comply with Information Standards ensuring that prompt and consistent information, advice and guidance is provided. Adopting an outcome focused conversation to ensure as many enquiries as possible are resolved at the first point of contact. You will advise, signpost and resolve customer enquiries wherever possible in line with the requirements of the Care Act ensuring all information is recorded on our IT systems.



Hours: 37 per week 

Salary: Grade 5

Successful candidates will undertake screening of clients or their representative at first point of contact for all new and ongoing referrals for adult social care either via telephone, email or online forms. You will communicate effectively with all internal and external customers and partners.

Use IT & phone systems to collate the necessary client information and resolve enquiries at the first point of contact where possible by advising callers of services available and the eligibility criteria.

Triaging and referring to the appropriate service and signpost to external or internal agencies and organisations when necessary by being Community Information Champions.

Contribute towards the development, performance, quality assurance and continuous improvement of Adults and Integrated Care and contribute to the Council’s aims and objectives within an overall framework that safeguards adults, promote health, independence and wellbeing.

Maintain an up to date knowledge of services in the community and liaise with colleagues within the council and partner organisations to obtain information and access to services.

NB.  We reserve the right to close vacancies prior to the advertised closing date should we receive a large number of applications



Online application forms only will be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk 

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk 

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk 



Supporting documents
Job Description & Person Specification

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