Money Advice Caseworker
37.0 Hours per Week
1 x Fixed Term Contract for 2 years
1 x Fixed Term Contract for 18 months
Solihull Community Housing’s Money Advice Team is looking to recruit two experienced Money Advice Caseworkers into fixed term contracts, one for two years and one for 18 months. Candidates must have experience of FCA regulated Money Advice activities and hold the Certificate of Money Advice Practice or be working towards it.
Currently the service is experiencing a high number of referrals from across the business and you will be required to provide financial support to our tenants and customers to maximise their income, provide help and assistance with affordability, income and expenditure and welfare benefits. You will be able to demonstrate a customer focused approach and will need good telephone skills as most of your casework will be conducted in this way under present circumstances but ordinarily you must also have the ability to conduct 'face to face' interviews.
You will also be able to participate in Money Advice initiatives and projects as directed by the Money Advice Team Leader which will include local benefit take up campaigns, local surgeries and contribute to pilot projects.
Candidates should have the ability to work effectively with clients to resolve problems, experience of dealing with those with vulnerabilities and additional support needs. You will need excellent interpersonal skills with the ability to deal confidently and tactfully with all customers, colleagues, partners and members.
You may be required to work from different locations so the ability to drive and access to a vehicle is necessary as well as a good understanding of IT systems and the ability to work under pressure given the demands of the role.
In return we will offer you:
• Training opportunities for further development
• Flexible working, including flexi leave up to 24 days per year and agile working arrangements
• The opportunity to buy up to 10 days additional leave per year
• Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
• Access to the Local Government Pension Scheme
• Employee benefits including a staff discount card
To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Jane Foster, Money Advice Team Leader, on 0121 717 1515.
Please note we do not accept CVs.
Successful applicants will be contacted about interviews which will be conducted at one of Solihull Community Housing’s offices in a safe environment or by Microsoft Teams online.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.
Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Job Description & Person Specification