Service Manager - Business Support

Warwick, Warwickshire
£61,367 - £70,573 per annum (Pro-rata for part-time)
25 Mar 2021
12 Apr 2021
Job Ref
Job Type
Contract Type
Working Pattern

About Us and The Role


We want to recruit a free-thinking, hardworking colleague who is ambitious for themselves and the Business Support Service.  This is an exciting time to be part of the council and we’ll give you the support and encouragement you need to succeed and help others around you.

We need to drive forward a new way of working and transform how we deliver our services. This is underpinned by understanding all our customers’ experiences, expectations and choices, our systems and processes and the behaviours of our staff and customers.

A key role for the service going forward will be community recovery from COVID-19. We seek applicants with the mindset and momentum to help drive our services forward. Our direction is clear - we’re making Warwickshire the best it can be for everyone. We know we must continuously improve to make this a reality and it’s our people who will make it happen. This job is not for the faint-hearted - we need ideas, innovation and impetus, as well as professional expertise. But if you are looking for a senior role in a cutting-edge service, to test your mettle, we would like to hear from you.

The successful candidate will be responsible for a multi-million-pound budget and a large, dispersed workforce spread across Warwickshire. You will be a member of the Business and Customer Services Management Team. The role will involve developing and maintaining good working relationships with a range of partners and stakeholders. You will manage your teams to achieve the strategic objectives of the Business Support Service and the priority outcomes of the Council Plan.

Role of Warwickshire County Council’s Business Support Service

  • To provide a professional, cost-effective and flexible business support service across the Council that can respond to and reflect the continuous changing environment.
  • To deliver and identify a development pathway for a professionalised business support service.
  • To provide support in the delivery of continuous improvement utilising service insight data.

Applicants will need to evidence business acumen, operational and people management skills, effective resource management and planning capabilities, organisational leadership and resilience, and the ability to undertake responsibility for performance, standards and statutory requirements.

We also want someone who can really exemplify Warwickshire’s values and behaviours and bring our talented staff along with them.

For the full Job Description and Person Specification please click the link here. 

For the Business and Customer Service Structure Chart please click the link here.


Additional Information

If you have any questions, please contact Kushal Birla, Assistant Director at or Tel: 01926412013



Closing date: Monday, 12th April 2021


Interview date: Potentially w/c 10th and 17th May 2021


To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all staff. Would particularly welcome applications from all suitably qualified persons from the BAME community, people with a disability and people from the LGBT+ Community.

Similar jobs

More searches like this

Similar jobs