Customer Transformation Programme Lead (Internal Only) - Ref CH27520

Location
Walsall, West Midlands
Salary
G14 - £60,646 - £67,108 per annum
Posted
30 Mar 2021
Closes
12 Apr 2021
Job Ref
CH27520
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Customer Transformation Programme Lead - Ref CH27520

  • Salary G14 - £60,646 - £67,108 per annum
  • THIS IS A 12 MONTH INTERNAL SECONDMENT OPPORTUNITY OPEN TO EXISTING WALSALL COUNCIL EMPLOYEES ONLY.

Internal applicants should note that before applying for a secondment opportunity they should seek the support of their line manager in the first instance

Walsall Council is transforming how it works and delivers services to the customer.  This is through developing technologies, customer expectations and external budget pressures mean we need to modernise and rethink how we deliver our services.

We are currently recruiting a Customer Transformation Programme Lead to join the Customer Engagement Team, tasked with supporting the Customer Access Management and Money Home Job function, to lead on new initiatives, projects and programmes of transformation, to ensure the Council continues to have services and systems fit for the future.

The Role:

The Customer Transformation Programme Lead will work with staff at all levels to ensure that systems of work:

The successful candidate will lead specific programmes of work involving large scale legislative changes or large scale service transformations that involve multiple projects running concurrently with specific focus on:

  • Improve services to customers
  • Empower people to be the best they can
  • Reduce costs
  • Give help to residents both when and where they need it
  • Reduce the cost of delivering services; or
  • Release staff capacity to be re-deployed into other work
  • Empower people to be the best they can

If you require any further information contact Michelle Dudson.

View Job Description & Employee Specification

View Information for Applicants

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.  The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Closing date for applications: 12th April 2021.

Legislation imposes restrictions on political activity for certain local government employees. This position is designated as a politically restricted (sensitive) post as set out in Part 1 the Local Government & Housing Act 1989 and the Local Government (Political Restrictions) Regulations 1990 (LGO(PR)R 1990) [SI 851] and S.30 of the Local Democracy Economic Development and Construction Act 2009.

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check.  BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities.  A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Similar jobs

Similar jobs