Customer Service Assistant

3 days left

Warwick, Warwickshire
£19,312 - £19,698 per annum (Pro-rata for part-time)
06 Apr 2021
19 Apr 2021
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About Us and The Role



Would you like to join us at Warwickshire Schools Library Service? We are excited to be recruiting for a SLS Customer Service Assistant. We are a very dedicated team of staff, working with schools across Warwickshire and beyond to encourage a lifelong love of reading and learning.

You will be based at our library at Hawkes Point and will be an integral part of our small but very busy team. Your role will often involve you being the first point of contact for all users, and you will need to have courteous and effective communication skills, ensuring a positive experience for our customers (schools). You will need to be motivate and able to work on your own.

You will support our customers and support the SLS’s service plan by delivering subscription book loan services. This is a large aspect of the role and will involve hand selecting, processing and packing project boxes and annual loan resources for our subscribing schools. An experience of the school curriculum is a benefit for this role, a love of reading is essential. We run three very popular book awards and read the longlists of books for these awards between us as a team.

It is important that you have a systematic, methodical and accurate approach to work. You will regularly need to shelve, repair and tidy stock and collate collections.

ICT plays a big role and you will often enter and update records on our library management system, you will also answer enquiries and support schools with their library management systems, for example downloading book management data in schools.

Key Skills & Experience Required


  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
  • Experience of working with members of the public in a customer service environment, library or experience working within a school.
  • Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
  • A systematic, methodical and accurate approach to work
  • Ability to work effectively under pressure and to meet deadlines.
  • Experience of using ICT and Windows based computer packages.
  • Ability to work effectively within a team and with staff at all levels.
  • Ability to work with some initiative and little close supervision.
  • Ability to move and handle library resources.

For the full Job Description and Person Specification please click the link here. 



This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.


Additional Information

If you have any questions, please contact Hannah Thomson
SLS Manager Email:


Closing date: Monday, 19th April 2021


Interview date: Thursday, 6th May 2021


To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all staff. Would particularly welcome applications from all suitably qualified persons from the BAME community, people with a disability and people from the LGBT+ Community.

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