Business Support Manager

Mix of Home working and City Centre Office
14 Apr 2021
29 Apr 2021
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We are looking for  experienced, creative and dynamic Business Support Managers to join our management teams leading the business support, improvements & efficiencies in our Partnership, Insight and Prevention (PIP) and Education and Skills Directorates .

The main focus within PIP will be on supporting the Public Health Division, but you will link in with other parts of the Directorate which includes the Council’s Communications, Equalities, Programme Management and Community Safety divisions.

You will lead and manage a Business Support team including PA's in achieving their objectives and ensuring that effective relationships are built across key frontline and other support services. You will provide effective support and development opportunities for your teams and work with colleagues across the management teams collaboratively to contribute to whole service development. You will take the lead in developing processes within your designated area to ensure that teams are as efficient as possible. You will have strong operational management experience, be highly technically skilled in IT and have demonstrable experience of making service improvements in terms of efficiency and quality of output.

We are looking for a highly motivated, solution focussed and resilient managesr to ensure that a high quality, administrative support service is provided at all times to frontline teams.

This role will require a high level of flexibility to coordinate a range of support including establishing compliant governance structures, managing a suite of performance measures for the directorate, business planning, budget management and support to operation teams.

Working across different areas will require energy, enthusiasm and tenacity to progress the Council's aims and objectives. You will need to build an understanding of the different areas of work carried out by the teams you will support and be able to apply your expertise in delivering good quality business improvement and support.

In line with COVID-19 restrictions the role is currently being delivered from home. Although under review it is expected that the role will continue to offer the opportunity for significant working from home but will require some office attendance as required to support business need. This is likely to be at a central Birmingham location.


Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

For informal enquires please contact Simon Field, Head of Business Improvement and Support, 

Ref: BCC001978

We welcome applications from people with caring responsibilities and flexible working options will be considered.

“Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.”

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