Members ICT Support Officer

Town Hall, Walter Stranz Square, Redditch, B98 8AH
Grade 7 (SCP 25 - 30) £29,577 to £33,782
07 Apr 2021
18 Apr 2021
Job Ref
Human Resources
Contract Type
Fixed Term Contract
Working Pattern

Members ICT Support Officer

Bromsgrove District Council and Redditch Borough Council

Grade 7 (SCP 25 – 30)

£29,577 to £33,782 per annum, (pro rata if part time)

37 hours per week, 10am – 6pm (occasional evenings)

2 years fixed term contract

Are you a focused and dynamic individual who thrives on change? Are you committed to the delivery of customer focused service improvement? If so, this is an exciting and challenging time for you to join us where you will have the opportunity to impact change and bring about improvements.

An exciting opportunity has arisen in the Business Transformation Department for a resilient and resourceful Members ICT Support Officer to support the delivery of ICT Services at both Bromsgrove District and Redditch Borough Councils.

The Members ICT Support Officer ensures that the technology is available and working correctly for Councillors, and that training is provided so that the best use of technology is maintained at all times. This will include visits to Councillors homes to ensure ICT facilities there are working correctly and give professional advice as to where they may be improved, if necessary.  Should the technology fail the Members ICT Support Officer will provide advice and support to solve issues quickly and efficiently.

Help for Members will need to be provided during occasional evenings beyond the normal working time, and therefore a flexible working arrangement is required.

The officer provides support across both Bromsgrove and Redditch Councillors and actively builds a professional relationship with all Members to understand and deliver the help they need. The ICT Members Support Officer may be required to assist with technical projects and to assist other ICT officers on the Helpdesk.

The post holder will have access to the PSN connected network.  As such there is a Cabinet Office requirement to be validated to the Baseline Security Standard (BPSS).  The BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information.  This includes identity check, national and immigration status, employment history (3 years) and verification of criminal record (unspent convictions only).  Therefore, a basic Scottish Disclosure is needed for this post.

The closing date for receipt of completed applications is Sunday 18 April 2021.

Interviews will be held W/C 26 April 2021.

To see a job description and person specification for this post please select the link at the end of this advert to download.

If you do require further information on the post duties please contact Karen Jones, on Tel: (01527) 881295.

To apply please complete an application form and return it to (please select the link at the end of this advert to download a copy of the application form).

If you experience any difficulties applying please contact HR Support on 01527 64252, Ext 1277.

If you do not hear from us within four weeks of the closing date, you should assume that unfortunately your application was not successful on this occasion.

We are an equal opportunities employer and welcome applications from all Sections of the Community.

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