Rent Control Assistant

Endeavour House, Meriden Drive, Kingshurst, Birmingham, B37 6BX
£20,092 - £23,080
14 Apr 2021
28 Apr 2021
Job Ref
Job Type
Contract Type
Full time permanent
Working Pattern
Flexible hours

37.0 Hours per Week

Solihull Community Housing (SCH) is the Arm’s Length Management Organisation (ALMO) set up in April 2004 to run the housing service on behalf of Solihull Council. This means that with Solihull Council own the properties but housing services are delivered by us.

We manage just under 10,000 tenanted homes and approximately 1,000 leasehold properties. We also look after just over 5,000 garages and a small number of shared ownership properties. We manage around 100 temporary accommodation units, supplemented by private sector leasing properties.

We are run by a Board made up of three tenants, four councillors and three independent people chosen for their specialist skills and experience. We have a five-year Future Strategic Vision: creating better homes and thriving communities, which embraces a continuing commitment to contribute to the development and implementation of the Solihull Council Plan.

The Role of Rent Control Assistant is important to SCH as you are the frontline defence against tenancy and financial fraud. You will be responsible for a number of duties all to do with rent control. The daily duties vary, but we are looking for a positive can do approach with the ability to think outside of the box to resolve queries and maintain and improve upon or customer satisfaction.

At SCH we also believe in our HEART principles;

Honest & Responsibility - You take ownership for your work and you use your initiative to deliver. You are accountable for your own performance and development and you take responsibility for your actions and decisions.

Excellence - With enthusiasm, you work to deliver a high quality service to meet customer, organisational and personal expectations. You adopt a 'can do' attitude in all of the work you deliver, ensuring it meets the needs of current and potential customers.

Achieving Together - You work with others to reach a common goal; sharing information, supporting colleagues and searching out expertise and solutions from relevant partners and/or the communities we serve.

Respect and Trust -You are aware of your impact on others including confidentiality. You value openness and listen carefully to understand the views of others. You promote the values of diversity and actively work to minimise any harm caused to others in order to foster an environment of mutual trust and respect.

Transparency and Simplicity - You actively seek ways to prevent over- complication or confusion, by adopting the most simplified approach to work. You communicate clearly and concisely, ensuring that the message is understood by all. Leadership - Your leadership is demonstrated by delivering outcomes and inspiring your team and individuals to improve and develop within an environment that enables individuals to achieve their potential.

To apply, please click on the link below. For any additional information, please contact either Kerry Nugent, Rent Control Team Leader on 0121 779-8951 or Darren Smith Charges and Income Manager on 0121 779-8910

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Not Required .

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.

Supporting documents
Rent Control Assistant - New.docx

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