Income Assistant

10 Woodcock Street
£20,903 - £27,041
06 May 2021
24 May 2021
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The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant duties for income collection to the Housing Revenue Account. We manage the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants. Our purpose is to maximise the collection of rent by providing our tenants with advice and assistance in order to prevent rent debt.



The duties carried out by Revenue and Collection include invoicing and collection of Housing Sundry Debts, reconciliation of housing rental income whilst ensuring rent accounts are maintained and property information updated as soon as possible to avoid rent loss. We also take a significant role in the successful implementation of the annual rent variation process for over 63,000 tenants. The team ensue that properties are correctly set up on Housing’s Northgate system to enable estate management and landlord responsibilities to be completed efficiently and effectively.

Key functions of this role are to prioritise sorting, balancing, posting and distribution of payments from Department of Work and Pensions, post offices, Payzone and Paypoint outlets, banks and internal departmental transfers. You will also resolve and post any unpaid cheques and locate missing payments and ensure payments in any suspense accounts are resolved and posted to the correct rent and Sundry Debt accounts. Other duties include the setting up of direct debits and issuing of Direct Debit schedules coupled with the completion of weekly income reconciliations for Housing Rent Payments.

Ideally you will have some knowledge of the Housing Northgate system, however, you need to demonstrate experience and knowledge of working with other main frame systems. You will also need to have experience of working in a busy office, undertaking a number of tasks of high volume, within strict timescales and deadlines and be able to work independently as well as part of a team. les and deadlines and be able to work independently as well as part of a team.

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

For informal enquires please contact Gurdev Singh,

Ref: BCC001994

We welcome applications from people with caring responsibilities and flexible working options will be considered.

“Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.”

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