Children and Families Advisory Officer - Integrated Front Door

£24,491 - £27,041 per annum
19 Apr 2021
29 Apr 2021
Job Ref
Contract Type
Full time permanent
Working Pattern
We are on exciting journey to build a new Integrated Front Door which will replace the existing Multi Agency Safeguarding Hub. Consisting of 3 collocated linked Hubs our ambition is to improve outcomes for children from the very start of their journey. We are investing in additional staff to match this ambition and are looking for Children and Families Advisory Officers to join our Team.


About the Role:


If you are committed, innovative and passionate about improving outcomes for children then Warwickshire would like to hear from you.


As a Children and Families Advisory Officer you will work in the Triage Hub which is the first point of contact within the Front Door to Children’s Services. You will work as part of a multi-agency integrated team assessing incoming information in relation to children aged 0 to 18. You will respond to contact from both professionals and members of the public.


As a Children and Families Advisory Officer you will work in a supportive and restorative way to achieve the best possible outcome for children and families. The Children and Families Advisory Officer will be responsible for talking to families and professionals about their concerns giving advice, support and signposting as appropriate.

About WCC Children and Families Service:


At Warwickshire County Council (WCC) we work with children and families restoratively, building strong relationships and connections to help families find long-lasting solutions. Our work contributes to our wider County Council aim – to make Warwickshire the best it can be for everyone. It’s a big responsibility that can be challenging at times, but this is what drives our staff to succeed, develop and achieve. If you’re someone who wants to do the best job possible, who approaches everything with passion, tenacity, courage and purpose, then we want you to work with us.


Throughout 2020 we continued to look to the future and build on our programme of change and investment in the service.... Covid hasn’t stopped us!


It has helped us shape and develop a focus on wellbeing, utilising technology, opening opportunities for career development and renewed our focus on reflective and supportive leadership. These are the backbone to our offer to our workforce.


WCC invested in Microsoft technology in 2020 including the use of Surface Pros and MS365 suite which has enabled our workforce to seamlessly transition to community and homeworking. We have a whole council commitment to flexible working and employee wellbeing. We nurture, support and challenge each other to achieve the best outcomes for all our children.


WCC is an authority that engages with innovation. We are a financially secure local authority and want to achieve an outstanding service for children. To this end we have received £21m investment programme over four years to implement new and creative ways of working with children. This funding is from both the Council and Department for Education to strengthen relationship and evidenced based practice. We are introducing the Leeds Family Values model which includes increasing Family Group Conferences, providing more support for Special Guardians and a Caring Dads Programme. We are also implementing Multi-Disciplinary ways of working (which is focussed on embedding adult mental health, substance misuse and domestic abuse services in our teams). We also have a new Children’s Workforce Academy to further support our staff and managers develop. All of our practice is underpinned by restorative and trauma informed practice.


We have excellent business support who minute multi agency meetings for social workers. We are also investing in technology such as automation to support practitioners to automatically upload documents to children’s electronic records.

We’re building something very special in Warwickshire. A community of practice – with diverse thought, skills and experiences.


For further information please see the Job Description and Person Specification.


Additional Information


This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.


For more information please contact Claire Reynolds (Operations Manager of Warwickshire’s Integrated Front Door) on


Closing date: 28th April 2021

Interviews: Week commencing 10th May 2021

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.


Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.


Warwickshire County Council is committed to equality of opportunity for all staff and is keen to address areas of under representation in its workforce and would particularly welcome applications from all suitably qualified persons from the BAME community, disabled people and people from the LGBT+ Community.

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