Customer Services Assistant

Town Hall, CV11 5AA
£19,312 - £19,698 Per annum
20 Apr 2021
10 May 2021
Job Ref
Job Type
Customer service
Contract Type
Fixed Term Contract
Working Pattern

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

As part of our aim attract and develop a workforce for the future, we are currently recruiting for Customer Services Assistants (full time only) who will join our busy and established customer services team.

As a Customer Service Assistant, you will support our advisors in providing an all-round service to the Borough’s residents. Although preferable, you do not need to have previous experience in a similar role. What’s more important is your commitment to providing excellent service and a willingness to learn more about our services. In return, we will provide on the job training and successful candidates will be required to undertake a Level 2 Customer Services Practitioner qualification. As such, the role is offered on a temporary basis for 18 months, during which time you will gain the knowledge and experience needed to complete the qualification.

We welcome applications from candidates who want to progress their career within this field and have the same passion for providing excellence in service.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme and generous holiday allowance.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

Supporting documents
Customer Services Assistant August 2017.docx
Values - one page overview.docx

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