Dudley's Welfare Rights Service is looking for 2 additional Welfare Benefits Officers (WBOs) - one to work within the Community Care Contributions Team (CCC), and another to work within the Training and Consultancy Team (T&C) both roles are for a 12 month Fixed Term Contract (or can be a Secondment Opportunity).

Both teams have a major part to play ensuring vulnerable customers have their income maximised to enable them to maintain their independence.

WBOs working in the CCC Team also carry out financial assessments to establish the contribution customers may be required to pay towards the cost of their care and support. 

WBOs working in the T&C team also deliver benefits training to internal and external organisations who are supporting vulnerable residents in the Borough.

Within an established service, where the majority of WBOs have been in post since the early 2000s, we are looking for 2 new faces to join us. These are new posts to backfill work required as a result of Senior WBOs taking on additional duties, and will help us to continue to provide an excellent service to our customers.

Hours:  37 per week (12 month Fixed Term Contract or Secondment Opportunity)

Salary:  Grade 8

Both teams

This is an exciting opportunity to work with customers to maximise their income through assisting with relevant benefits claims.

As part of established teams, these roles involve working closely with customers, by telephone, home visit and Email, liaising with colleagues, DWP and other benefit delivery organisations.

You will:

- have proven experience of advising claimants of their entitlement to the range of Social Security benefits

- be able to work with limited supervision and cope with pressure

- be self-motivated & committed to the rights of claimants

In addition:

CCC team

You will also undertake financial assessments to determine customer contributions for services received, so will have experience of Non-Residential Charging Policies.

T&C team

You will also deliver benefits training, so will have experience of training course preparation and delivery.

We are committed to safeguarding and promoting the welfare of the children and vulnerable adults; therefore the post is subject to medical clearance and an enhanced DBS check. 

For further information please contact:

For CCC team post, Andy Dugmore on 01384 813267 or via Email: andy.dugmore@dudley.gov.uk

For T&C team post, Sharon Tilt on 01384 812587 or via Email: sharon.tilt@dudley.gov.uk

Closing Date: 19th May 2021

Interviews for successful candidates will be on the 26th & 27th May 2021

Please ensure you indicate clearly which post you are applying for (or specify both vacancies) and apply with your CV and supporting statement stating how you meet the criteria on the person specification.

NB.  We reserve the right to close vacancies prior to the advertised date if a large number of applications are received.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://www.wmjobs.co.uk/staticpages/20563/help/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/

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Supporting documents
Job Description - T & C
Person Specification - CCC
Job Description - CCC
Person Specification - T & C