Personalised Support Officer

23541 - 27041
26 Apr 2021
10 May 2021
Job Ref
Job Type
Social care
Contract Type
Fixed Term Contract
Working Pattern
See advert details

Personalised Support Officer (Grade 5)


We are seeking a Personalised Support Officer to join the Personalised Support Team within Community Financial Support Team in a temporary position to 31st March 2022.

The successful applicant will join a team of Personalised Support Officers to ensure that services are person centred, outcome focused, inclusive and offer value for money.

The post holder will need to demonstrate an ability to work in a fast-paced environment with constant change, show a willing and positive attitude and ideally, you will have good understanding and experience of working within Adult Social Care

This role will have a particular focus on supporting with HomeFirst and reablement packages and also 24-hour Care to enable individuals to remain in their home environment and live independently as possible.

The post holders will:

  • Have a good understanding of social care processes, policies and provision


  • The ability to communicate effectively in often challenging circumstances is essential


  • Liaise and negotiate with service providers i.e. negotiate care packages times and placement costs


  • Negotiate care home placements


  • Ensure the Provider works with the person to achieve the desired outcomes


  • Be able to take a problem-solving approach to tasks and work to strict timescales


  • Have a good level of IT skills with CareFirst system experience desirable



A test will be sent to the short-listed candidates on 19th May for return to by 12 noon on 20th May. Interviews will be held on 21st May.

City of Wolverhampton Council are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria. The council operates a guaranteed interview policy for disabled candidates, those who have previously been under our care and are over the age of 25 and veterans who have served in the military, where it is evidenced that the essential criteria of the post are met.

Our application system is anonymous, this means recruitment interview panel members will not receive details of your name or date of birth unless you are invited to attend an interview. We are not able to hide personal information from any attachments that you upload so we request that you remove your name, date of birth and any personal information from any supporting documentation. The shortlisting panel will receive your candidate pack in full (including any attachments) showing your candidate number. If you are invited to attend an interview, panel members will be provided with your name.




Supporting documents
JD&PS Final Personalised Support Officer.doc

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