Benefits Take-Up Workers

4 days left

West Midlands combined authority area
25 days annual leave, excluding bank holidays (Pro-rata for part-time) and flexi time
21 Apr 2021
17 May 2021
Contract Type
Full time permanent
Working Pattern
See advert details


  1. To identify benefit take-up issues.
  2. To plan, prepare and deliver take-up work on referral from Energy Advisors working on the West Midlands Warmer Homes Project. To liaise with relevant agencies and partners in order to identify and target potential clients.
  1. To contact clients in writing; by phone or digitally to check entitlements.
  1. To do home visits to clients as required.
  1. To ensure that claim forms and review applications are completed and submitted within relevant timescales.
  1. To advise clients whose claims are refused and to help challenge decisions where necessary by way of mandatory reconsideration.
  1. To carry out promotional activities relating to the project in order to effectively increase the take up of benefits across the Project area.
  1. To liaise with Benefit Paying Authorities on the progress of claims and to feedback project outcomes as required.


  1. To keep clear case records and monitor the number of clients approached and claims made and to record case outcomes. To identify and monitor the impact of social security legislation on clients. To deliver welfare rights training to Project staff in partner organisations, as and when required. To undertake training as required and to keep abreast of changes in the social security field.
  1. Such other duties as are consistent with the post.

Take-up Worker - Person specification

The following skills and abilities are essential for this post, unless otherwise stated.  Please address each of these in your application and demonstrate how you meet the specification in all respects.


  1. At least 1 years’ experience (or part-time equivalent) of welfare rights advice work.
  2. Practical experience of negotiating with the DWP/HMRC/Local Authority Housing Benefit Departments. Ability to accurately calculate welfare benefit entitlement and convey this information in a clear and understandable manner to clients. (Tested at Interview)
  1. Ability to identify take-up opportunities.
  1. Ability to deal impartially and sensitively with a range of different clients and third-party agencies.
  1. Ability to communicate clearly and effectively, both verbally and in writing.
  1. IT literacy and ability to use a computer to meet the requirements of this post, including experience of using Microsoft Word, Excel and Outlook.
  1. Commitment to and understanding of the principles of confidentiality relevant to welfare rights work.
  1. Commitment to equal opportunities and an ability to recognise and address equal opportunities issues in welfare rights work.
  1. Possession of full valid driving licence, and access to a car for work purposes.
  1. Ability to work independently and organise own workload to ensure that deadlines are met.


  1. Experience of developing and delivering training on welfare rights related matters.
  2. Ability to advocate on behalf of clients up to and including First Tier Tribunals.