Senior Infrastructure Specialist, Schools Traded Service – Ref: RT00421

Walsall, West Midlands
Salary: G9 - £33,782 to £38,890 per annum
22 Apr 2021
09 May 2021
Job Ref
Contract Type
Full time permanent
Working Pattern
See advert details

Senior Infrastructure Specialist, Schools Traded Service – Ref: RT00421
Salary: G9 - £33,782 to £38,890 per annum

Contract: Permanent
Hours: 37 per week covering shift patterns between 0830 am and 1700 pm – Monday to Friday.

Are you a good problem solver and communicator?
Can you ask the right questions so as to resolve end user ICT problems quickly and successfully?
Do you have the desire and commitment to work in a busy ICT environment where no day is the same?

If so, apply for our vacancy in the Schools ICT Traded Service and be our Senior Infrastructure Specialist. 

The Schools ICT Traded Service Team are part of the Council’s Corporate ICT Customer Services team.  The Schools ICT Team provide IT support to Schools throughout the borough.  This requires visits to school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot.

The ICT Traded Service Team take front line calls during peak periods but they are also responsible for more complex and time consuming incidents.   The ICT Traded Service Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers.

The ICT Traded Service Team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools; the team is currently extending its service to providing hardware and network support to some pupils in the borough.

The role is very varied – each day has different challenge; the schools have a wide range of technology in place and IT users with many differing requirements.

For this role the successful candidate must undergo an enhanced DBS and Baseline Personnel Security Standard (BPSS) check. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people.  

Applicants must hold a Full UK Driving licence.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. 

View Job Description and Employee Specification

View Information for Applicants

Interviews will be held during the week commencing 17th May 2021

Closing date:  9th May 2021

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