1st Line ICT Support Analyst - Ref: EX00321
Watmos Community Homes
Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
1st Line ICT Support Analyst
£18,650 plus benefits
Location: Walsall, West Midlands
This role involves:
- Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
- Providing first line diagnosis, resolution and technical support with a developing element of 2nd line support.
- Working as part of a small team to provide all ICT related services across the group structure.
The successful candidate will possess outstanding problem solving skills, excellent customer service, interpersonal and communication skills and knowledge of computer hardware and Windows/Microsoft 365 desktop support.
To complete an online application form and download a recruitment information pack:
Closing Date: Sunday 9th May 2021 (23:59)