Duty Manager

Leamington Spa, Warwickshire
£10.21 - £10.83 per hour plus 1% unsocial hours’ enhancement
26 Apr 2021
09 May 2021
Contract Type
Annualised Hours
Working Pattern
Shift work

4 x Posts (500 hrs)

1 x Post (451 hrs)

4 x Posts (500 hrs) 1 x Post (451 hrs)

The Arts Section operates three of Leamington Spa’s most iconic cultural buildings – The Royal Spa Centre, The Royal Pump Rooms and the Town Hall. Playing host to a variety of events; from theatre shows to music concerts, all the way through to lectures and comedy gigs and gallery openings.

There is an exciting opportunity to join our friendly Customer Services Department, responsible for providing the Customer Service, Bar service, Stewarding and assisting with Box Office Operations across our venues.

We are seeking to expand our passionate team of Duty Managers who assist the Customer Services Manager and Customer Services Supervisor in the delivery of the arts service’s customer care strategy; whilst leading, motivating and training a team of customer services assistants.

Roles and responsibilities will include:

Supervising, co-ordinating and training Customer Services Assistants whilst on duty.

Supervision and execution of the customer service aspects of events, performances and exhibitions.

Being the responsible person for the health and safety of the building, staff and visiting public whilst on shift.

To be empowered to investigate and resolve customer queries and complaints, to the Customers complete satisfaction.

Being a key holder for the premises – required to open and/or close and secure the buildings.

Additional information

This role is integral to achieving our aim of providing first class customer service.

Many of our performances, events and exhibitions are held during the evenings and weekends – therefore this role offers flexible, part time working on a mixture of daytime, evenings and weekends.  

This is an annualised hours contract. Duty Managers are expected to be available for the month of December (pantomime is the busiest time of year) and as part of the contract, will be expected to work at least one of the following: Christmas Eve, Boxing Day and New Years Eve.   

Please read the attached Job Description for further details. For an informal chat about the role please contact Jess Craddock, our Customer Services Supervisor or Martyn Darvell, Customer Services Manager on 01926 737161 or email spa.customerservices@warwickdc.gov.uk

Please note that this post is subject to a Basic Disclosure and Barring Service Check.

Deadline for submission of applications: Sunday 9th May 2021 at midnight.

Interviews will take place W/C 17th May 2021

Please note that this post is subject to a Basic Disclosure and Barring Service Check.

It is our policy that we do not accept CVs as part of your application, please complete the application below and email to vacancies@warwickdc.gov.uk

Recruitment agencies are asked not to contact us; we will come to you if your services are required.

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