Crew Manager (Control)

Leamington Spa, Warwickshire
£33,458 per annum
04 May 2021
10 May 2021
Job Ref
Contract Type
Working Pattern

An exciting opportunity has risen to be part of the Fire Control Team for Warwickshire Fire & Rescue Service.

We are advertising for the role of substantive Fire Control Crew Manager.

Applicants are welcome from Control Crew/Managers, Watch Managers who are already competent in role and may wish to transfer to a Crew Manager Role in Warwickshire.

About US

Based at our Headquarters in Leamington Spa, you’ll be joining our established team, working on a flexible shift pattern.

When someone dials 999 and asks for the Fire and Rescue Service they will be put through to a member of the Fire Control Team. Fire Control staff are the first line of contact between members of the public needing assistance and the Fire Service. Warwickshire Fire Control use an advanced mobilising system to ensure that firefighters are dispatched speedily to any incident they are required to attend.

We are looking for one Fire Control Crew Manager to join us.

Knowledge, Skills and Experience

As you’ll be the first point of contact to callers dialling 999 for Fire and Rescue, it’s important that you can deliver a high standard of customer care to manage customer and service expectations. You’ll need to be able to provide a high quality, professional service to customers by using clear communication, taking ownership of enquiries and finding solutions. You’ll need to be able to work dynamically in a high-pressured situation with good analytic/problem solving skills. As Crew Manager you will provide Leadership, supervision and development to support team members in performing their roles competently. You’ll Actively manage reporting staff to establish and maintain effective working relationships - promoting a culture of support, excellence and continuous improvement.

For further information please see the Job Description and Person Specification

Additional Information

For further information about the role please contact Claire Nelson or Amanda Swinden

Closes: Monday 10th May 2021
Interviews anticipated: W/C 17th May 2021

If successful we would like you to start as soon as possible.

To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all staff. Would particularly welcome applications from all suitably qualified persons from the BAME community, people with a disability and people from the LGBT+ Community.