Service Manager - Care Management

1 day left

£51,945 - £55,199 and up to £6,500 relocation package
04 May 2021
16 May 2021
Job Ref
Contract Type
Full time permanent
Working Pattern

At Sandwell Children’s Trust we are committed to improving the lives and experiences of our children in Sandwell. We recognise these are unprecedented times which are challenging. We are invested in creating capacity and supporting staff through this period, to enable better outcomes for children and families. As we move forward on our continual journey of improvement, there couldn’t be a better time to join us. We are looking for an experienced and dedicated Service Manager to join our Care Management service and to be committed to delivering positive changes to the children and families of Sandwell. Our Care Management Service led by the Head of Service is made up of 13 teams, 2 of which specialise in working with children subject to care proceedings and 1 being our specialist children with disabilities team. The remaining 10 teams work with children who have been made subject to child in need or child protection plans to meet the aims and objectives of their plans and to ensure their safe care. Each team is managed by a Team Manager and 3 Service Managers support and oversee the day to day operational demands. We are passionate about relational social work and believe the key to achieving sustained positive change for families lies in the relationships we form with children, families, each other and our partners. Alongside this, we promote a strength-based approach to the work undertaken and continually strive to improve and develop practice across the service.

There are many benefits for working at Sandwell Children's Trust:

  • Access to our Learning & Development portal offering virtual training programmes
  • Learning & development info bursts, learning events and much more
  • The latest technology enabling more effective and streamlined working
  • Detailed and effective appraisals to strengthen your practice
  • Great career progression opportunities
  • Access to a range of family friendly policies and flexible working arrangements

Benefits & Rewards

  • Up to £6,500 re-location package
  • Generous annual leave of 30 days (rising to 35 days after 5 years’ service), an additional 9 public holidays and access to our salary sacrifice scheme to buy up to 10 days additional leave
  • Membership of the Local Government Pension Scheme, this is a nationwide career average scheme and is a valuable part of the reward package for employees
  • 24/7 access to free and confidential employee counselling service
  • Access to Occupational Health services: 24/7 confidential employee counselling, healthy heart, stress awareness, yoga sessions, physiotherapy self-referral, healthy eating advice and more
  • Access to a range of discounts on products and services
  • Refer a friend scheme that pays £1,500
  • Wellbeing initiatives and forums
  • Car lease scheme
  • Discounted gym membership
  • Eye care vouchers
  • Reimbursement of Social Work England registration



As a Service Manager you will:

  • Provide supervision to Team Managers in the service;
  • Work with the service to achieve performance and practice standards consistently;
  • Be an integral part of the leadership team;
  • Respond to challenges with innovation and creativity whilst taking a strategic and systemic approach;
  • Be responsible for engaging with partner agencies at a strategic level and forming and building strong collaborative working relationships;
  • Drive the implementation and embedding of the practice framework to promote the highest levels of practice in the service;
  • Ensure that written work be that child’s contacts, assessments and plans are robust, holistic and child centred;
  • Be able to demonstrate excellent organisational skills, a head for complexity, and know how to improve services;
  • Ensure all referrals are signposted and managed with the agreed guidelines for casework; provide scrutiny, professional guidance and direction to your service.

The right candidate will be:

  • Of course, you’ll be expected to be a qualified Social Worker, Social Work England registered and willing to undertake an enhanced DBS;
  • You will need to be a confident and inspirational leader with experience in management gained within Children’s Services;
  • You should be able to draw on your experience to demonstrate excellent organisational skills, a head for complexity, and know how to improve services;
  • You will be expected to know your service, seek solutions to gaps which may be identified, make effective service plans and be able to talk knowledgeably about the services for which you oversee;
  • We would expect you to be able to utilise your significant knowledge of working with vulnerable children in need of statutory safeguarding intervention in a range of settings and from a variety of backgrounds;
  • Have a proven track record of supporting continuous improvement in service delivery;
  • Be invested in providing services at the earliest opportunity for children and families;
  • Have excellent communication skills.

How to apply

We believe in making life easier here at Sandwell Children’s Trust so there are no lengthy applications forms to complete, application is by way of CV and a 500-word supporting statement covering the following: -

  • Experience
  • Key achievements
  • Specialist Knowledge
  • Overview of what you can bring to the role

Please email to

Closing date -  midnight on Sunday 16th May 2021

Interviews for those shortlisted will take place on Monday 24th May 2021.

If you would like to discuss this role further, please email Allison Sollom,  Head of Service –

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children, and expects all staff and volunteers to share this commitment.

Supporting documents
Person specification
My Employee Benefits
Job description

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