About Us and The Role

We are looking for a Hub Team Leader to join at team.

The successful applicant will line manage Customer Services Assistants across Leamington, Lillington, Kenilworth, Southam & Whitnash Libraries. Your main base will be Leamington Library, but you will need to be flexible with your approach to work across all sites and with your working hours to ensure the team are supported, which will include working at service points as required. 

You will need to be enthusiastic about customer service, outreach work & events/activities, encouraging and coaching the Customer Services Assistants/staff to exceed customer expectations through effective 121’s, appraisals and leading by example.

Having experience of working with members of the public you will understand the need to use your own initiative to problem solve and respond positively to ensure continuity of service.

Applicants will need to evidence operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards.

Key Skills & Experience Required

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
• 2 years' experience of library routines and customer service experience.
• 2 years' experience of working as a staff supervisor.
• Effective communication skills, in person, by telephone and in writing.
• Ability to work effectively within a team and with staff at all levels.
• Ability to organise workloads, to plan and implement programmes of work and to delegate effectively.
• Ability to work effectively under pressure and to meet deadlines.
• Proficient in the use of ICT applications including word processing, spreadsheets and other ICT systems.

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Math’s. Please list each qualification separately with the obtained grade.

For the full Job Description and Person Specification please click the link here. 

This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

Additional Information

If you have any questions, please contact Charlotte Jackson Tel: 07827306924 or Email: charlottejackson@warwickshire.gov.uk

Closing date: Monday, 17^th May 2021

Interview date: Week commencing 7^th June 2021

To apply for this vacancy please click on the 'Apply' button.
 
Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

 
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
 
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk  and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all staff. Would particularly welcome applications from all suitably qualified persons from the BAME community, people with a disability and people from the LGBT+ Community.