Housing Officer

Central North
£27,741 - £34,728
07 May 2021
21 May 2021
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Contract Type
Working Pattern

Birmingham City Council has a Housing Management service providing this function for its tenants. This Housing Officer role will be working in the Central and North parts of the city, reporting to the Housing Manager. You will need to be flexible to respond to demand across the entire area when called upon.

This position is responsible for investigating a caseload of enquiries relating to antisocial behaviour, health & safety, and other serious breaches of the conditions of tenancy. The ability to use the full range of tools and legislation available to tackle breaches of tenancy and able to resolve matters in the most efficient and effective way by implementing early intervention and enforcement tactics. The applicant is required to use their own initiative to resolve problems and working alongside their colleagues to help collectively conclude complex cases. The successful candidate should be able to produce a legal ready case file and be confident in the court process.

The ability to supervise estate based staff is also essential. There is a need to be able to prioritise their caseload and be ready to respond to emergency situations when they arise. Relevant experience in dealing with issues relating to Housing and problem solving skills. The ability to communicate with our various stakeholders and hold partners to account. There is a need to effectively tackle concerns raised by tenants in order to seek the best possible solution. Experience of working in collaboration with partner agencies to deal with sensitive issues such as Safeguarding, dealing with vulnerable tenants, etc.


For any informal enquiries please contact Paul Humpherston on 07917 172365 or email Paul.Humpherston@birmingham.gov.uk

Ref:  BCC002040

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016 

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

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Job Description & Person Specification

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